Head of Planning and Service Governance

1 week ago

North Sydney Council, Australia TPG Telecom Full time
We've only just begun, but what a beginning. In a once in a generation moment, we've brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.

This opportunity


As the Head of Planning and Service Governance, you will ensure the Technology operations has the appropriate mix of ongoing governance, planning and optimisation activities to execute the organisations strategy within its funding and resourcing constraints.

This role reports into the General Manager Technology Service Operations and will manage a team of 5.

Responsibilities

  • Lead a team of program, reporting, and service level management professionals.
  • Lead and drive the Service Governance portfolio to ensure our service providers are delivering on obligations, and our internal KPIs are delivering the right customer outcomes.
  • Lead and deliver managed service agreement renewal activities.
  • Lead and deliver managed service provider transformation programs and ongoing service uplift activities.
  • Be the single point of contact for all Managed Service amendment requests working with the business and our sourcing teams to ensure appropriate pricing and process inclusion.
  • Own and drive the governance framework across the operations team to ensure effective vendor and internal governance.
  • Lead the Planning function on behalf of Technology Service Operations and own the Long-Range Planning process.
  • Lead the program delivery function on behalf of Technology Service Operations delivering strategic operations programs as committed to in Long-Range plan.
  • Establish and foster links across the organisation and its stakeholders at strategic and tactical levels to support the Technology Service Operations strategy.

Knowledge and experience

  • At least 10 years working in Technology with sound understanding of Network and IT solutions.
  • At least 5 years managing governance.
  • Experience managing regulatory and compliance in a Telecommunications environment.
  • Excellent analytical skills and attention to detail.
  • Proven leadership qualities with a collaborative engagement style.
  • Ability to adapt quickly, be a selfstarter, work effectively with multiple groups, and follow issues through to resolution.
  • Excellent communication skills.
  • Strong interpersonal skills and an ability to easily develop new relationships with both suppliers and colleagues.
  • Ability to influence and build trust with senior leaders within TPG.
  • Ability to build highperforming teams, maintaining shape and effectiveness through change.

Benefits and perks

  • Flexible hybrid way of working (from home and office)
- 'Stay Connected Mobile'
  • Access to a free mobile plan
- 'Stay Connected NBN'
  • Access to a free NBN 100 plan
- 'Your Leave' - an additional 4 days of leave to be used whenever you like - every year

  • Access to TPG Learning Hub platform and internal development opportunities
  • Access to Corporate Partner Discounts

Our TPG Telecom Spirit
We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs.

You will join a supportive company that is diverse and inclusive, and celebrates what makes our employees different, as well what brings us together.

We want you to bring your true self to work, and to feel like your contribution matters. We encourage ambition in everything we do, from telco solutions to customer experience, to community impact. You will have real opportunities to take charge and take control.

Bolder and better together
We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant.

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