![ZEISS Group](https://media.trabajo.org/img/noimg.jpg)
Customer Service Consultant
2 weeks ago
- World Leading Optics Company
- Permanent Monday-Friday role
Reporting to the Customer Support Manager, you will be responsible for the day-to-day coordination with customers to deliver customer satisfaction and expectations.
The key responsibilities for this position include:
- Inbound & outbound calls
- Provide excellent customer service & support within a fastpaced environment
- Develop and strengthen customer relationships
- Identify business opportunities through customers sales trends & suggest improvements
- Work in partnership with Customer Support Manager, Business Development Representatives and Lab Manager to meet company targets and address any customer issues
The key skills required for this role include:
- Experience in the Optical Industry would be highly regarded
- Experience in the field of customer service
- Excellent customer service focus, including professional phone manner, attentiveness, and patience
- Excellent communication skills
- Strong attention to detail with the ability to think outside the box
- The ability to multitask and prioritize competing demands
- Highlevel problemsolving skills, with the ability to be flexible, often dealing with adhoc queries from customers
- Sound computer literacy
If you are a highly motivated team player that excels in dealing with customers, we would like to hear from you.
You will be rewarded with a competitive base salary, working within a highly skilled team environment.
Your ZEISS Recruiting Team:
Kellie Grant
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