Customer Service Consultant

4 weeks ago

Caloundra, Australia Brickworks Limited Full time

**Location**:
Caloundra

Employment Type:
SA - Salaried

Department:
QLD BRICKS CUSTOMER SERVICE

**Salary**:
Competitive Salary +Sign on Bonus +Great Benefits

Closing Date:
17/03/2023
- We’re seeking a passionate and confident Customer Service Consultant to join our Austral Bricks® office in Warana, Queensland. Reporting to the Customer Service Supervisor, you will be responsible for assisting customers in a range of service and sales enquires across our wide range of Brickworks building products, providing an exceptional customer service experience.**Duties include but are not limited to**:
***
- Provide high quality service to both internal and external customers;
- Assist in the development and growth of the Austral Bricks business as a front-line company representative;
- Maintain detailed and current knowledge of the Company’s products and services;
- Provide assistance to the Sales Representative;
- Complete data entry of orders, credits, returns, stock and pricing enquiries; and
- Ensure the office, work areas and displays are always maintained in a safe, tidy, clean and presentable manner.

**Success Requirements**:
***
- Knowledge of building industry and of building products (preferred).
- Tertiary qualification in a related discipline (preferred).
- Proficient in using Microsoft Office Suite.
- A passion for delivering exceptional customer service.
- Strong time management, administration and organisational skills.
- Excellent attention to detail.
- Ability to complete multiple tasks with varying levels of priority.

**Who we are**:
Brickworks is one of the Australia’s largest and most diverse building material manufacturers, housing some of Australia’s best-known building material brands.
- With a broad product portfolio including clay bricks & pavers, concrete masonry blocks, retaining wall systems, stone, precast concrete panels, roof tiles, and timber battens; Brickworks operates manufacturing and sales facilities across Australia and North America, being uniquely placed to service the demands of the building industry.
- Part of the Brickworks Group, Austral Bricks is Australia’s largest, best-known and most efficient clay brick and paver manufacturer. Founded in 1908 Austral Bricks has a well-established national presence with manufacturing and sales facilities in every state. It has long been at the forefront of product innovation and efficient, sustainable production. The introduction of robotic brick handling equipment and the ongoing pursuit of energy and resource efficiencies has enabled Austral Bricks to maintain its competitive edge.**Why join us?**

***
- We pay a sign on bonus of 1 weeks pay to eligible new employees.
- Eligible employees will have the opportunity to be a part of the Brickworks Employee Share Plan.
- We are proud to support and be associated with the Children’s Cancer Institute (CCI).
- We are committed to building and maintaining an inclusive and diverse workplace environment.
- We are committed to supporting families and we have a company parental leave scheme.
- We celebrate our employees success with a variety of awards, including Employee of the Year and Values Recognition Programs.
- We invest in our employees development by offering on-going education and training, along with career progression opportunities.
- We also offer a range of support programs via our EAP provider, available to all staff and their immediate family members.
- Brickworks supports a culture of diversity and inclusion in all that we do.

**How to Apply**

You will need to be an Australian or New Zealand citizen or Australian permanent resident to apply.

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