Ao3 Service Officer

2 weeks ago


Ipswich, Australia DFP Recruitment Services Full time

Job description:

Our State Government client is currently seeking experienced Service Officers to join their busy team to start on 29th April 2024 through to 30th June 2024 with a possible extension.


The role:


As a Service Officer you will contribute to the proactive collection of debt in a high-volume inbound and outbound contact centre environment.

You will provide an excellent customer experience whilst also showing empathy and resilience.

About you:

  • Demonstrated customer service experience in a challenging and high demand environment
  • Strong communication skills and the ability to build rapport with a diverse range of clients.
  • Excellent organisational skills and the ability to negotiate effectively in finalising debts.
  • Be selfmotivated to achieve personal performance goals and be driven to contribute to team goals.
  • Excellent computer skills and the ability to learn new systems.
  • Experience in a highvolume contact centre will be highly regarded.

What is in it for you?

  • Commencing 29th April 202
  • Excellent work environment, coupled with a supportive team.
  • Full training provided, ongoing coaching and development.
  • Attractive hourly rate + Super
  • Full time hours (37.5 hours/ week) on a rotating roster between 8am and 6pm Monday to Friday
  • Ipswich location
How are your skills and experience aligned to the role?

What has motivated you to apply?
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