Ao3 Service Officer
2 weeks ago
Contact Name : Amie Luong
Contact Phone : 07 3231 1211
Location : Ipswich
Job Type : Fixed Term/ Temp
Job Salary : $0 - $44 per hour
**Service Officers - AO3**
Temp | August - December | Professional Services | Ipswich |
**The client**:
Our client is a department in the State Government.
**The role**:
**As a Service Officer, you will be responsible for providing excellent customer service and managing and recovering outstanding debts.**
Your responsibilities will include:
- Contacting customers to arrange payment plans.
- Investigating delinquent accounts.
- Maintaining accurate records of collections activities.
- Conducting inbound and outbound calls.
- Assisting debtors in resolving debt disputes.
- Organize and manage debtors’ instalment payments.
- Register and action correspondences from debtors and stakeholders.
- Assessing debtors’ eligibility for enforcement order cancellation.
- Undertake routine audits and quality assurance programs for compliance purposes.
**You**
To be successful for this role. You will have:
- Experience in a high volume contact centre
- Strong verbal and written communication skills.
- Proven ability to **work in a high-pressured environment**.
- Experience in a high volume contact centre environment.
- Experience in a debt collection / recoveries environment, and/or dispute resolution / negotiation experience, would be advantageous but is not essential.
- Excellent initiative and a ‘can do’ attitude.
**Apply**
**Name**: Amie Luong
**Phone**: 0431 589 649
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