Head Reception

2 weeks ago

Melbourne, Victoria, Australia JLL Full time
JLL supports the Whole You, personally and professionally.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities.

With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.


We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working.

We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:


As the Receptionist Lead, you'll be responsible for delivering an exceptional experience to all staff and visitors of our client, a global investment management firm.

Lead the delivery of a seamless, welcoming and professional experience for all stakeholders. Drive a professional, high-performance team to uphold the JLL and client brand to the highest standard.

An Overview of the role:

Lead an inspire the reception team, providing exceptional support and guidance

Produce and operate the reception schedule, optimising delivery and covering any absence

Review existing standards and procedures and implement best practice

Monitor budget and produce regular reporting

Assist the facilities in the induction and management of on-site contractors

Contribute to operational reporting within the account

Maintain the premises in a neat, professional condition

Effectively communicate operational risks and adhere to established escalation processes

Provide support to the regional, global leadership teams

Sounds like you? This is what we are looking for:
Previous experience in premium corporate office or hospitality/events delivery

Track record of delivering quality client outcomes

Proactive and willing attitude to support various on-site tasks as part of a team

Proactive and professional approach to customer service and stakeholder engagement

Strong communicator, confident in engaging with various staff and visitors

Effective time management and planning skills

Problem solving skills and capable of dealing with ambiguity

Flexible to rapidly changing situations

Honest and trustworthy

What you can expect from us:
You'll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.


As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings.

JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World's Most Ethical Companies.


We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military.

We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL

  • We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.


Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.


Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future.

And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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