Customer Service Receptionist

2 weeks ago

Melbourne, Victoria, Australia Sigma Healthcare Full time

Customer Service Receptionist

  • Play a unique role in supporting healthy communities.
  • Efficiently operating the Clayton Head Office reception area, answering incoming phone calls and welcoming visitors
  • Brand new offices at M-City Clayton; onsite parking

The Company

With a history spanning more than 110 years, Sigma Healthcare is a leading full-line pharmaceutical wholesale and distribution business. We proudly support Australians' health by delivering high-quality healthcare products and services to community pharmacies nationwide.

Sigma offers a flexible range of brands and services, including our retail pharmacy brands, Amcal and Discount Drug Stores, and an independent pharmacy offer, PriceSave. Through our distribution network, we also offer 3PL solutions for customers in the pharmaceutical, medical consumables and fast-moving consumer goods sectors.

The Opportunity

Ready to make an immediate impact? Reporting to the Customer Service Manager, The CS Receptionist is responsible for efficiently operating the Clayton Head Office reception area, answering incoming phone calls and welcoming visitors.

The role also encompasses a wide range of administrative tasks related to the responsibilities of the Customer Service department. This includes, but is not limited to, supporting the Customer Service Team with additional tasks and aiding our Executive Leadership and other teams.

Furthermore, the Receptionist will handle mailroom duties such as sorting incoming mail, managing outgoing mail, logging courier parcels, and ordering office items like stationery, consumables, and business cards.

Key Responsibilities include:

  • Front Desk and Visitor Management: Efficiently manage the reception area of the Clayton Head Office, including greeting visitors, answering incoming calls with professionalism
  • Administrative Support: assist the Customer Service Team with CS Administration tasks, such as inbox monitoring/actioning, keying orders and general documentation, as well as assisting other teams and departments duties.
  • Mailroom and Office Supplies Management: Oversee all mailroom activities, including sorting incoming mail, etc.
  • Security and Maintenance Tasks: Create employee ID cards and maintain security protocols. Contribute to a tidy and welcoming office environment and ensure smooth management of general office administrative activities.
  • Communication and Coordination: Act as a critical liaison between different departments, external suppliers, and service providers.

We are looking for:

  • Experience working in an administration or reception role is essential.
  • Highly developed organisational and planning skills
  • Strong attention to detail skills
  • Strong developed written and verbal communication skills
  • Intermediate level of Microsoft Office Suite skills

What's on offer:

When you join Sigma Healthcare, you join an Australian success story with over 100years of proud history. Also, on offer is the opportunity to:

  • Receive a competitive salary
  • Advance your skills and experience through ongoing training and development
  • Be part of a progressive, supportive and highly skilled team
  • Enjoy great employee benefits and access to health & wellbeing programs, as well as a Universal incentive program
  • Work for an organisation that plays a unique role in supporting healthy communities

At Sigma, our commitment is to creating an inclusive workplace where everyone feels valued, heard, and empowered to reach their full potential. We nurture a culture that embraces individual difference in all its forms and value the many benefits that transpire from all aspects of diversity.

Our culture is demonstrated through our values and behaviours; we are obsessed with delighting our customers, we act with honesty and integrity, we are resilient and focused, we deliver on our goals.

We are proud to be endorsed as an employer of choice for women by WORK180.

How to apply

Sound like your new home? Click APPLY today to submit your application via our Careers portal.

Anyone interested in applying should do so directly as we are not accepting applications through recruitment agencies.

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