Receptionist Team Lead

2 weeks ago


Melbourne, Victoria, Australia Metro Trains Melbourne Full time
8 February 2024

Melbourne Full Time

At Metro, we are one team, united in our purpose of moving Melbourne.

We believe in fostering an environment where your skills, talents, and aspirations can thrive.

We look forward to supporting you as you plan the next chapter of your career at Metro.


We are delighted to announce that we are looking for a Reception Team Lead who will lead the MTM Head Office Reception team.

You will have a customer first approach and love creating great experiences for all employees, clients and external visitors.

This role will have two direct reports

Key Areas of Responsibility

  • Lead the team to provide high quality reception services
  • Manage the team roster and administration support activities
  • Maintain all relevant Reception documentation
  • Maintain strong and open working relationships
  • Be the key contact for information flow to third parties including Australia Post, PTV, building services
About You

  • Enjoy helping people and providing meaningful moments
  • Previous experience supporting senior managers and leading a small team
  • Advanced working knowledge of MS packages
  • Great organisational skills and prioritisation to meet deadlines
  • Comfortable communicating at all levels, both internally and external
  • High level of effective stakeholder management and influencing
  • Work collaboratively, to build strong working relationships with both internal and external stakeholders
This is a fantastic and dynamic opportunity to build on the career you have developed to date and be part of the legacy that'connects people and places for a growing Melbourne'

If what you've read resonates with your values, experience, and career aspiration then we want to hear from you

Metro's commitment to a Diverse, Equitable, and Inclusive culture


Metro acknowledges the Victorian Traditional Owners of the land on which our rail network operates, the Wurundjeri Woi Wurrung and Bunurong peoples of the Kulin Nation.


At Metro, we know that a diverse, equitable, and inclusive company is a more innovative and successful one that reflects the communities we serve.

We strive for a workplace where everyone is treated fairly and respectfully. A workplace that provides equitable access to opportunities, resources, and where individuals can bring their whole selves to work. In addition, being recognised and rewarded for their contribution to our collective success.


We are committed to fair, equitable and merit-based employment and recruitment practices, and we encourage all interested applicants to apply.


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