Client Service Officer

2 weeks ago

Melbourne, Victoria, Australia Central Queensland University Full time

About this Opportunity:

  • Continuing, Full Time
  • Digital Services Directorate
  • CQUniversity Melbourne
  • Higher Education Worker Level
  • Total Remuneration $79,115 to $83,564 pa (including salary of $66,854 to $70,613 plus 17% superannuation and leave loading)

Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone - regardless of background, location or life circumstances.

Working at CQUniversity:


The Digital Services Directorate delivers future-focused digital solutions, infrastructure and services that aim to improve experiences for our staff, researchers, students and prospective students at CQUniversity.

They connect the University community by providing robust, high-performance networks, communication systems and business-critical IT systems to support academic experience and our staff members day-to-day work tasks.

Through the library services, we strive to enhance the academic experience by providing engaging study spaces, easy to access resources and comprehensive support and guidance for both students and staff.


We are currently seeking a Client Service Officer with excellent communication skills to provide a range of administrative, technical, project and client support functions at the CQUniversity Melbourne library information desk.


The successful applicant will provide advice and support to our students and staff on a broad range of enquiries and issues, including but not limited to library services, locating print and online information, resolution of basic ICT problems and use of learning delivery/study support systems.

You will also assist a broader range of clients electronically and via phone/video.

Be rewarded:

  • Generous annual leave, carers, maternity and paternity leave.
  • 17% superannuation (with the choice of joining an awardwinning superfund).
  • Flexible and inclusive work / life balance.
  • Fantastic staff professional / career development opportunities.
  • Access to an Employee Assistance Program.

Position Requirements:

  • Experience working in a library or client service environment.
  • Knowledge or ability to acquire knowledge of CQUniversity policies and complex procedural requirements.
  • Problem solving, planning and time management skills.
  • Detailed knowledge of business support software such as Microsoft Office Suite.

Applications Close:11:59pm, Sunday, 13 August 2023

Job Requisition ID:3447

Contact Details:

Amy Croft

CQUniversity is an equal opportunity employer and welcomes diversity in the workplace.

Aboriginal and Torres Strait Islander people, and CQUniversity's domestic and international student graduates with post-study work rights are encouraged to apply.

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