Technical Account Manager

1 week ago


Sydney, New South Wales, Australia IBC Recruitment Full time
k base + super

  • North Shore Business District
  • Amazing culture

About the role


My MSP client is seeking the services of a Technical Account Manager (TAM), they are conveniently located in Sydney's North Shore delivering the best value to their customers by taking the frustration and complexity out of the day-to-day-use of technology.

As a TAM you will help build long lasting partnerships and manage accounts by striving to understand a clients overall business requirements and technology needs, you will proactively address technology issues before they affect productivity and ensure technology operates seamlessly, as a result my client has been recognised as a Microsoft Gold Partner.

Be the Technology Champion to clients, with the full support of your team and enjoy Friday team lunches and beers after 4pm.


Roles & Responsibilities

  • Build on existing relationships
  • Understand clients business and align technology to their needs
  • Set technology roadmap to clients business objectives
  • Manage client expectations endtoend
  • Travel to client sites to provide technical support and advice
  • Identifying, recommending and fulfilling client needs, such as workstation purchases, managed services and projects.
  • Responding to escalations from the team when required
  • Fulfil Service Requests within SLAs
  • Assist sales team with technical presales from time to time
  • Clearly document all activities in our case management tool
  • Assist with special projects as deemed by management

Key Skills

  • Customer centric focused with previous customer support experience in a complex environment
  • Excellent troubleshooting and analytical skills
  • Experience managing Microsoft 365 & Azure
  • Experience supporting Windows desktop environment, including Windows 7, 8 & 10
  • Experience in configuration and administration of Windows Servers
  • Experience with troubleshooting business internet, router and Wi-Fi issues
  • Experience in configuration and administration of Active Directory domains, including Group Policies
  • Familiarity with the ITIL framework
  • Attention to detail & ability to work in fast paced environments
  • Excellent written and verbal communication
  • Current Microsoft certifications


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