Escape Room Game Master

1 week ago

Melbourne, Victoria, Australia Entermission VR Escape Rooms Melbourne Full time
Are you a customer-focused individual, able toprovide a professional level of service?

  • Do you work well under pressure and thrive in multifaceted roles?
  • Do you have a passion for technology and wish to be a part of a cuttingedge entertainment industry?
If you answered yes to all of these, we would like to hear from you.

ABOUT THE BUSINESS
We are an escape room business that uses VR or hosted Zoom sessions to provide the escape room experience to a wide range of guests, from schools and birthday parties to corporate groups and casual visitors

YOUR ROLE
We are looking for people with the energy and excitement to help customers immerse into their missions.

You will be a key element in guiding customers in a fun and professional manner when needed for each mission.

Overseeing player briefings and game sessions. Your priority is ensuring player safety, hygiene and delivering high-end customer experiences.

There is some availability at times to have a shift from home however this is limited and the position will require you to be in venue for most shifts.


MAIN RESPONSIBILITIES

  • Customer greeting, checkin and briefing
  • Managing ingame sessions and providing hints or clues when appropriate
  • Identifying, troubleshooting, and recording technical issues
  • Party Hosting for children's parties and corporate attendances
  • Maintenance and cleanliness of Virtual Reality equipment, rooms, the general premises and venue facilities
  • General admin including assisting and posting to Social Media accounts
  • Opening and closing the venue

WHAT YOU BRING:

  • 1+ year customer experience in the entertainment/hospitality industry
  • Strong and engaging oral presentation skills
  • Ability to manage situations under pressure, while resolving potential issues quickly and actively keeping customers engaged
  • Proven ability in managing excited customers
  • A team player who can also work independently and responsibly
  • Experience achieving personal and business goals
  • A passion for technology, gaming and Virtual Reality
  • Available for short shifts weeknights and weekends
  • You will be required to have a valid Working with Children Check

IF THIS SOUNDS LIKE YOU?
Then we want you to apply.

Job Type:
Casual

Salary:
From $26.00 per hour

Benefits:

  • Employee discount

Schedule:

  • Afternoon shift
  • Day shift
  • Every weekend
  • Morning shift
  • Public holidays
  • Rotating roster
  • Shift work
  • Weekend availability

Supplemental pay types:

  • Bonus

Application Question(s):

  • What is your Gamer Tag? If you don't have one, what would you choose?
  • How long is your commute from your home to Flinders Station (door to door)?
  • Please state any visa you are on with working restrictions.
(Anyone who is an Australian citizen, please answer:
Citizen)

  • Why are you a fun person to be around?

Experience:

  • Customer service: 1 year (required)

Licence/Certification:

  • Working with Children Check (Paid) (preferred)
Expected Start Date: 03/04/2023

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