Client Contact Representative
2 weeks ago
BE THE DIFFERENCE
At AIA we don't simply believe in being 'the best'. We believe in better - because there's no limit to how far 'better' can take us.
Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives.
And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.The Opportunity
We are looking for someone to receive inbound calls and/or make outbound update calls to Group Claims clients and members within the agreed turnaround times and in accordance with our business operating protocols, and in doing so provide a quality customer experience to our clients.
To do this successfully you will:
- Handling inbound and tactical outbound enquires
- Providing both written and verbal follow ups to clients, stakeholders and third parties and referring back to Group Claims contact points
- Delivering exceptional customer service outcomes
- Customer Service Experience
- Keen attention to detail
- Excellent communication and presentation skills, both written & verbal
- Good computer skills including Word, Outlook and Excel
- Ability to problem solve and a solution focused approach
Why choose AIA:
At AIA, we've made a promise to help people live healthier, longer, better lives. And it starts with our own people.
- Access our training and development to build on your current skills
- Career development through internal mobility opportunities
- Work for a business helping millions of Australians and make a difference to someone's life everyday
- Access additional leave days a year to recharge and refresh yourself
- Enjoy wonderful Health and Wellbeing initiatives that support you
- Work with supportive and inclusive managers
- Flexible working arrangement
Through life and health insurance, financial wellbeing and our total wellbeing ecosystem that includes AIA Vitality - the world's leading science-backed wellbeing programme - we've started a movement to make Australia the healthiest, best protected nation in the world.
As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group with a presence in 18 markets in Asia-Pacific - it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.
AIA is different. Are you?
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