Contact Consultant

1 week ago


Brisbane, Queensland, Australia u&u Recruitment Partners Full time
Who are u&u?

Who are we partnering with?

u&u are partnering with a reputable organisation in the financial sector to recruit a Contact Consultant.

As the Contact Consultant, you will be responsible for providing an exceptional level of service over the phone to customers, the general public and external stakeholders.


Key accountabilities:

Manage inbound and outbound calls and written enquiries from/to customers and stakeholders as the first point of contact

Provide a high standard of service to customers and their representatives in all activities within the scope of the position in an accurate, appropriate and efficient manner

Assist in the documentation and improvement of processes and standards

Conduct complaints investigations and remedy in line with authority

The capability of delivering general advice to customers

Participate as part of a team within the Contact Centre and develop and maintain a positive working environment

Requirements:

A high level of verbal and written communication skills

Effective research skills with the ability to acquire and retain knowledge

Previous work experience within a customer service position

Knowledge of the objectives of risk management and compliance

Computer literacy

Georgina Jesberg
Partner, Business Support

Caitlin Sycamore
Resourcer, Business Support

Please submit your resume in Word format only.

Georgina Jesberg.

PARTNER, BUSINESS SUPPORT

Get in touch
Call me on
Visit me at the Brisbane offices
Connect with me on LinkedIn
  • Contact Consultant

    1 week ago


    Brisbane, Queensland, Australia Empire Careers Full time

    Contact Name : Amie LuongContact Phone :Location : BrisbaneJob Type : Fixed Term/ TempJob Salary : $64090 per annumContact Consultant***Fixed-term 12 months contract| Full-time | Start ASAP | Brisbane CBD |_Are you passionate about exceptional customer service? Do you find fulfilment in helping others?__ _This is a brilliant opportunity to utilize your...


  • Brisbane, Queensland, Australia DFP Recruitment Services Full time

    Job description:Are you ready to embark on an exciting career journey with an organisation that truly values its staff, customers, and the wider community? Look no further Our client is on the lookout for passionate individuals to join their vibrant team as a Contact Centre Consultant.About the Company:Our Banking client believes that success lies in...


  • Brisbane, Queensland, Australia Queensland Country Bank Full time

    Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances.About The RoleWe currently have a vacancy for a Contact Centre Consultant to join our friendly team in our Contact Centre. This is a full time position based on a 38 hour week.At Queensland Country Bank, our Members matter most and our...


  • Brisbane, Queensland, Australia Queensland Country Bank Full time

    120 Edward St, Brisbane City QLD 4000, Australia ● 333 Ross River Rd, Aitkenvale QLD 4814, Australia ● Queensland, Australia Req #60 Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances. About The Role We currently have a vacancy for a Contact Centre Consultant to join our friendly...


  • Brisbane, Queensland, Australia Bank Australia Full time

    Posted: 14/06/2023Closing Date: 14/07/2023Job Type: Permanent - Full TimeLocation: BrisbaneJob Category: Banking and Financial ServicesDo you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a...


  • Brisbane central business district, Queensland, Australia Davidson Group Services Full time

    About the CompanyDavidson are a preferred supplier for the government sector and have strong partnerships within local, state and federal government. We currently have multiple opportunities for experienced Contact Centre Consultants to commence a contract through within a State Government department.About the RoleAs a Contact Centre Consultant, this role is...


  • Brisbane, Queensland, Australia Qscan Group Full time

    Part time and casual roles available Rotating rosterAbout QscanQscan Group is the premier provider of radiology services in Australia, encompassing five leading brands across the country - Qscan Radiology Clinics, North Coast Radiology, South East Radiology, Envision Medical Imaging and Alpenglow Australia.We care about growing and developing our greatest...

  • Contact Consultant

    1 week ago


    Brisbane, Queensland, Australia TROOCOO Pty Ltd Full time

    Paid for qualification RG14- Entry into financial services Supported career progressionWhy Brighter Super?We're not just any superannuation fund. We're a fusion of LGIAsuper, Energy Super, and Suncorp Super, creating a unique boutique fund that puts Queenslanders first. By joining our team, you'll be part of an organisation that offers genuine expertise,...


  • Brisbane, Queensland, Australia Clever Contacts Full time

    Voted Brisbane's Best Call Centre - _Part-Time Casual Positions Available._Entry level position - Complete onsite training to ensure you can develop and grow with confidencePlease read the below information to gain an understanding of Clever Contacts and the number to reach us on.Welcome to Clever ContactsWe're a mature, charity only call centre based in...


  • Brisbane, Queensland, Australia AIA Full time

    BE THE DIFFERENCEAt AIA we don't simply believe in being 'the best'. We believe in better - because there's no limit to how far 'better' can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a...


  • Brisbane, Queensland, Australia AIA Full time

    BE THE DIFFERENCE At AIA we don't simply believe in being 'the best'. We believe in better – because there's no limit to how far 'better' can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a...


  • Brisbane, Queensland, Australia Davidson Group Services Full time

    The CompanyThis property management company is a leading provider within their industry, backed by over 70 years as an Australian owned established business. They offer a great culture with flexible hours and a positive work environment lead by their supportive manager. If career development is what you are after, there is opportunity to move into one of the...


  • Brisbane, Queensland, Australia Qscan Group Full time

    High-quality training and support to thrive in the Medical Imaging industry Tailored personal and professional development opportunities Work in an exciting, fastpaced environment alongside a highperforming teamAbout QscanJoin an organisation that cares about growing and developing our greatest asset - our people. Work alongside a dedicated team of...


  • Brisbane, Queensland, Australia Qscan Group Full time

    High-quality training and support to thrive in the Medical Imaging industry Tailored personal and professional development opportunities Work in an exciting, fastpaced environment alongside a highperforming teamAbout QscanJoin an organisation that cares about growing and developing our greatest asset - our people. Work alongside a dedicated team of...


  • Brisbane, Queensland, Australia CC Medical Full time

    If the mentioned dates or rates do not align with your requirements, feel free to contact your consultant as we have numerous undisclosed opportunities available.12 August to 5 JanuaryTravel and Accommodation providedShift details to be determined

  • Oncology Consultant

    1 week ago


    Brisbane, Queensland, Australia CC Medical Full time

    If the dates or rates mentioned here don't align with your preferences, feel free to contact your consultant as we have several undisclosed opportunities available.27th May - 30th JuneTravel and Accommodation arrangements includedImmediate availability for starting. Specific shift details to be determined


  • Brisbane, Queensland, Australia CC Medical Full time

    If the dates or rates provided are not suitable, feel free to contact your consultant as we have numerous unadvertised opportunities available.Duration: 18 July - 4 AugustLocation: Mount Isa, QLDDetails: Shifts schedule to be determined. Travel and Accommodation will be arranged.

  • Travel Consultant

    1 week ago


    Brisbane, Queensland, Australia Queensland Rail Full time

    Travel ConsultantReqId:4640Date: 17-Feb-2023Location:Brisbane, QLD, AU, 4000Company: Queensland RailQueensland Rail's purpose is to provide a customer focused, safe, reliable, on-time, value for money rail service that benefits the community, supports industry and is integrated with the public transport system. The organisation's vision is connect...

  • Presales Consultant

    1 week ago


    Brisbane, Queensland, Australia Paxus Full time

    Presales Consultant - Clinical EMR Health Software Consultants (Information & Communication Technology) This Global IT and Healthcare Solutions giant has a fantastic role available for an experienced Clinical Presales Solutions Specialist (EMR) to work within the overall business and sales / presales team.As a Clinical Presales Solutions Specialist, you will...


  • Brisbane, Queensland, Australia CC Medical Full time

    We are looking for a motivated individual to join our team! If the dates or pay rates listed below are not suitable for you, don't hesitate to contact your consultant. We have a variety of unpublicized job opportunities available.Duration: 22 July - 31 OctoberPerks: Travel and Accommodation ProvidedShift: Details to be Determined