Contact Consultant
1 week ago
Who are we partnering with?
u&u are partnering with a reputable organisation in the financial sector to recruit a Contact Consultant.
As the Contact Consultant, you will be responsible for providing an exceptional level of service over the phone to customers, the general public and external stakeholders.
Key accountabilities:
Manage inbound and outbound calls and written enquiries from/to customers and stakeholders as the first point of contact
Provide a high standard of service to customers and their representatives in all activities within the scope of the position in an accurate, appropriate and efficient manner
Assist in the documentation and improvement of processes and standards
Conduct complaints investigations and remedy in line with authority
The capability of delivering general advice to customers
Participate as part of a team within the Contact Centre and develop and maintain a positive working environment
Requirements:
A high level of verbal and written communication skills
Effective research skills with the ability to acquire and retain knowledge
Previous work experience within a customer service position
Knowledge of the objectives of risk management and compliance
Computer literacy
Georgina Jesberg
Partner, Business Support
Caitlin Sycamore
Resourcer, Business Support
Please submit your resume in Word format only.
Georgina Jesberg.
PARTNER, BUSINESS SUPPORT
Get in touch
Call me on
Visit me at the Brisbane offices
Connect with me on LinkedIn
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