Operations Manager

3 weeks ago

Chatswood, Australia Asuria Full time

About Us

Asuria is a proud Australian-owned government outsourced services provider, supporting thousands of people each year. We strive to empower people, communities and nations to be effective and productive. We do this by running a range of frontline public services covering employment support, training and education, justice, business start-up services and health and wellbeing.

What makes Asuria truly unique is that all our people are truly enterprising at heart. The Asuria culture drives a sense of innovation, excitement and passion in all programs and services we deliver. Asuria is a people business that beats to an Enterprising Heart.

The Opportunity

The Operations Manager ensures the seamless operation of the administrative unit that supports the Self-Employment Assistance program at Asuria.

The rewards of being an Asurian Leader

  • Enjoy Exclusive Retail Discounts, Embrace Recognition and Empower your Well-Being - Rewards for U at Asuria
  • Up to 15 weeks Paid Parental Leave
  • Non primary carer paid leave
  • 3 days bonus leave per year
  • Salary Packaging
  • Smart Phone and Laptop provided
  • Genuine work-life balance
  • Access to Employee Assistance Program providing counselling services across various work and life categories such as career, family, financial and health assistance.
  • Learning & Leadership Development opportunities

Key Accountabilities

  • Lead the admin support team to achieve strategic goals includes setting role responsibilities, processes, personal growth opportunities, performance management and more.
  • Oversee and ensure adherence to all relevant compliance requirements, notably the Self-Employment Assistance Deed.
  • Foster a team culture that champions customer experience, continuous improvement, and maintenance of compliance at all times.
  • Instill a customer-centric mindset within the team to prioritise and enhance the overall customer experience, particularly with the enrolment and quarterly review process.
  • Develop, implement, and maintain standard operating procedures for business support processes within the team to maintain compliance, mitigate risks and improve customer experience.
  • Cultivate positive relationships with internal and external stakeholders, including regulatory bodies, to enhance collaboration and maintain a positive organisational reputation

What sets you apart from the rest?

  • Demonstrated experience in roles such in operations and administration as a team leader or similar positions within the services sector
  • Bachelor's degree in business or related field is desirable
  • Understanding of how to enhance and manage administration operations within the service sector
  • Proficiency in data analysis and the structuring of reports
  • Demonstrated skills in managing people, managing operations, and guiding teams
  • Experience planning and organising tasks and projects
  • Exceptional ability to communicate clearly and effectively, both verbally and in writing
  • Proficient in people management, operations, and administration
  • Skilled at leveraging technology for workplace efficiency
  • Strong skills in analysis and creating detailed reports

If you are interested to work in a fantastic culture within a purpose and values driven organisation during a time of exciting transformation, then click "Apply Now"

Please note you must currently have, or are willing to obtain, a Working with Children's Check and a National Police Check to be successful in this role.

Asuria is an EEO employer that welcomes applications from people who have a disability, are LGBTIQA+, and people of culturally diverse backgrounds, including Aboriginal and Torres Strait Island descent. Asuria is a Child Safe Organisation committed to child safety and wellbeing.

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