Service Delivery Officer

2 weeks ago

Canberra, ACT, Australia ACT Government Full time

The Digital, Data and Technology Solutions (DDTS) ICT Service Desk team is looking for an enthusiastic people with the right mix of customer service and ICT knowledge to join our team.

You will be providing first and second level ICT support to a broad range of staff working for the ACT Government.

The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace.

As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse people and those who identify as LGBTIQ+ are encouraged to apply.

Hear about CMTEDD from some of our staff.

Eligibility/other Requirements:
Hold or the ability to obtain and maintain a CMTEDD issued Personnel Vetting Program certificate/clearance is mandatory. A full driver's licence class C is essential.

Note:

This is a temporary position available immediately for up to 12 months, with the possibility of permanency.

A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.


How to Apply:
Please provide a pitch addressing the following 4 points.

Each criteria should be written in 300 words or less:

  • Tell us what motivated you to pursue a career in ICT Support.
  • Tell us some of the key skills you possess that would make you an effective ICT Support Officer, and how you applied these skills in previous roles.
  • Provide an example of a successful team you were a part of, and what made it successful.
  • Tell us what great customer service means to you, and how you ensure that every customer you interact with feels valued and supported.


Please also submit a current curriculum vitae and the contact details of two referees with a thorough knowledge of your work performance.

LI-DNI

Note:

This is a temporary position available immediately for up to 12 months, with the possibility of permanency.

  • Operations / Service Delivery Officers - Mailbox

    2 weeks ago

    Canberra, ACT, Australia HiTech Personnel Full time

    Reference #: JF/NL0659Title: Operations / Service Delivery Officers – Mailbox Management, Service Requests Federal GovernmentCategory: ICTLocation: ACTWork Type: ContractRemuneration:- $NegTerm: 11 Months + EXTDescription:- Critical Federal Government Department with essential projects:Long Term Role, Initial 11 Month Contract + Possibility of Extension:-...

  • Service Delivery Support Officer

    2 weeks ago

    Canberra, ACT, Australia Ignite Specialist Recruitment Services Full time

    Initially until 30th June with extension until June 202- Baseline Clearance or ability to gain Baseline Clearance ACTAbout:***As the ICT Service Delivery Support Officer, you will be reporting to the ITSM Manager and supporting the ongoing delivery of core ITSM processes, including but not limited to Incident, Problem, Change and Knowledge Management. There...

  • Active Directory Federated Service Consultant

    2 weeks ago

    Canberra, ACT, Australia Delivery Centric Technologies Full time

    Hi Folks,This is a great opportunity for an Active Directory Federated Service Consultant to take up this role in a well-established team based in Australia Experience: 5 to 15 years Location: Sydney/ Canberra Work type: Permanent Role: Active Directory Federated Service ConsultantAbout Delivery Centric:Delivery Centric is a customer-focused, technology...

  • ITSM Service Delivery Support Officer

    2 weeks ago

    Canberra, ACT, Australia Ignite Recruitment Full time

    I'm working with a Federal Government department to find an ITSM Service Delivery Support Officer.This is an initial contract until June 2025 with long term extension options. This position is based in ACT.As the Service Delivery Support Officer you will be supporting the ongoing delivery of core ITSM processes, including but not limited to Incident,...

  • Service Delivery Support Officer

    2 weeks ago

    Canberra, ACT, Australia face2face Recruitment Full time

    Closing Date:21 February 2023, 9:00 AMface2face reference:580856**Location:CanberraHours:full-timeContract length:Until 30 June possible extensions until June 2025, pending approvalEntry requirements:Australian Citizen + Baseline or the ability to obtainPay range:$ p/h inc superAbout the role:The IT Service Management (ITSM) team are responsible for ensuring...

  • Service Delivery Support Officer Contract

    2 weeks ago

    Canberra, ACT, Australia Recruitment Hive Full time

    month contract – July 1st start $60 – $85 per hour (inc-Super) – market estimate / negotiable NV1 Security Clearance Mandatory Barton Address, Canberra Our client, a Federal Government organisation, who provide clear and persuasive advice to the government on how it might best tackle the significant issues facing Australia, are Seeking the...

  • Aps 4 Service Delivery Officer

    2 weeks ago

    Canberra, ACT, Australia First Grade Recruitment Full time

    APS 4 Service Delivery Officer (Multiple Roles)Location: Canberra, ACTContract length: 4-5 Month Contracts with an extension optionHourly Rate: $45.39 p/h + SuperOur client is currently increasing their collaborations with government and non-government organisations to assist their ability improve the wellbeing of individuals and families in Australian...

  • Aps4 Service Delivery Officers

    2 weeks ago

    Canberra, ACT, Australia SOS Recruitment Australia Full time

    Web Ref: 17759Contract until 28/07/2023 | Canberra Location | $45.39 Per Hour plus 10.5% Superannuation | Multiple Positions AvailableOVERVIEWOur Federal Government client is currently seeking multiple experienced Service Delivery Officers to join their team at the APS4 level. Within this role you will provide a range of administrative duties and support to...

  • Service Delivery Lead

    2 weeks ago

    Canberra, ACT, Australia Peoplebank Full time

    Location: Canberra Job Type: Contract Posted:about 8 hours agoContact: Maria Lastierre Discipline:General IT Reference: Our Federal Government Client is looking for a highly effective Service Delivery Lead.This role requires a passionate, adaptable individual who is adept at building great working relationships with different stakeholders whilst getting...

  • ICT Service Delivery Support Officer

    2 weeks ago

    Canberra, ACT, Australia Compas Pty Ltd Full time

    Canberra based role offering flexible working conditionsLong term contracting opportunity with extensions until July 2027Federal Government contracting opportunity - Must have at least Negative Vetting 1We are recruiting a ICT Service Delivery Support Officer on behalf of a Federal Government Department that provides support to the Prime Minister, the...

  • Service Delivery Manager

    2 weeks ago

    Canberra, ACT, Australia Etainsolutions Full time

    Open ToNV1 HoldersLocationCanberra ACT The Delivery Manager position is expected to operate within the scope and delivery requirements set by the Program Leadership, guiding the Project team and ensuring alignment to the overall Program endorsed strategic direction. There is an expectation that this role will_ work- closely with the program team and other...

  • IT Service Delivery Manager

    2 weeks ago

    Canberra, ACT, Australia KBR Full time

    Title:IT Service Delivery Manager (SATCOM)Your KBR future - delivering solutions and changing the worldAbout KBR:We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR...

  • ICT Service Delivery Support Officer

    2 weeks ago

    Canberra, ACT, Australia face2face Recruitment Full time

    *Closing Date: 24 May 2024, 5:00 PMface2face reference: Location: Canberra, ACT Hours: Full-timeContract length: 12 Months Contract + Up to 30 June 2027 (Pending approval)Entry requirements: Australian Citizenship + Must have Negative Vetting 1Pay range: $75.00 to $85.0 Hourly, inc superAbout the role: The IT Service Management (ITSM) team are responsible...

  • IT Service Delivery Manager

    2 weeks ago

    Canberra, ACT, Australia KBR Full time

    Title: IT Service Delivery Manager (SATCOM) Your KBR future – delivering solutions and changing the world About KBR: We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world. KBR delivers science, technology and engineering solutions to governments and companies...

  • Service Delivery Manger

    2 weeks ago

    Canberra, ACT, Australia Leidos Full time

    Company DescriptionCompany DescriptionWe're a large scale systems integration company, committed to delivering trusted solutions that help to safeguard Australia. With over 20 years' local experience and the backing of a 32,000 global network, we currently number 1,000 employees mainly in Canberra and Melbourne. We're growing fast and are building a business...

  • Service Delivery Manager

    2 weeks ago

    Canberra, ACT, Australia Datacom Full time

    Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.About the Role (Your Why)As Service Delivery Manager you'll be responsible for ensuring customer satisfaction is high by providing quality services delivered to...

  • Itil Service Delivery Manager

    2 weeks ago

    Canberra, ACT, Australia The Department of Parliamentary Services Full time

    Job Details:Job Title: ITIL Service Delivery ManagerEmployment Type:OngoingClassification: PSL 6Closing Date: 11:30pm AEDT, Thursday, 30 March 2023The Opportunity: The Department of Parliamentary Services (DPS) is recruiting for a PSL 6 ITIL Service Delivery Manager within the Digital Customer Services Branch. The Digital Customer Services Branch provides...

  • IT Service Delivery Manager

    2 weeks ago

    Canberra, ACT, Australia KBR, Inc Full time

    IT Service Delivery Manager (SATCOM) page is loaded IT Service Delivery Manager (SATCOM) Apply locations Canberra, Australian Capital Territory, Australia time type Full time posted on Posted Yesterday job requisition id R Title:IT Service Delivery Manager (SATCOM) Your KBR future – delivering solutions and changing the worldAbout KBR:We are a company of...

  • Technical Service Delivery Manager

    2 weeks ago

    Canberra, ACT, Australia Candidate Connections Full time

    12 Month contract with potential to extend Canberra and Sydney Offices Government Department role requiring NV1 AGSVA security clearanceContract Start date: Wednesday, 01 May 2024Contract Length:12 month contractEligible for extension: yes (maximum 2 years with potential for permanent)Office Location: Canberra & SydneySecurity Clearance:Eligible to obtain...

  • Service Delivery Manager

    2 weeks ago

    Canberra, ACT, Australia CDC Data Centres Full time

    About us:Established in 2007, CDC Data Centres is Australia's leading operator of sovereign, secure, world-class data centre facilities.Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC's diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute...