Head of Tpg Ct

1 week ago

Sydney, New South Wales, Australia NOKIA Full time

Come create the technology that helps the world act together.
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks.

Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.


We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.


The team you'll be part of
The Mobile Networks organization strives to create an unbeatable wireless connectivity experience for our customers.

The Sales organisation is responsible for the interface to customers including account and relationship management, acting as the voice of the customer internally, and creating demand for Nokia Mobile Networks products and services.


What you will learn and contribute to
The TPG Customer Team (CT) Head for Mobile Networks (MN) is a key position within the Nokia organization.

TPG is a significant customer not just for the Oceania Market Unit, it has visibility at the Asia Pacific & Japan Market Level and beyond.

Primary Responsibilities is as general manager of the TPG account, engaging with customers to create demand and drive growth while ensuring the delivery of strong profitable outcomes for Mobile Networks, this includes;

  • Full responsibility and accountability for sales, presales support, and customer delivery/postsales support within the Customer Team
  • Delivering Customer Team performance, both financial and nonfinancial, as aligned with the larger Market / Market Unit targets
  • Managing profitability, acting as the ultimate owner / decisionmaker within the Customer Team to deliver against targets, both financial and nonfinancial
  • Leading the Customer Team from the front, creating a strong culture of winning, ownership and accountability at all levels
  • You must also Own and develop deep, trusted customer relationships through bold thought leadership and strong execution, in order to
  • Strengthen MN's position based on a thorough understanding and proactive exploration of customers' needs and market dynamics
  • Grow Share of Wallet in existing businesses and Secure breakthrough into new segments

As part of our team, you will:1.

Have End-to-end accountability for Mobile Networks Business and Customer Relationships within the Customer Team, including safety, market share, orders, sales, sales margin, contract execution.

  • Responsible for meeting financial targets according to the annual plan and longrange forecasts
  • Ensure rigorous sales/delivery performance management aligned with the respective financial and business targets.
  • Own financial forecasting and demand planning accuracy for respective Customer Team (orders, sales, SM, assets) and support the Market's short
- and long-term forecasting through disciplined pipeline management.

  • Owns the L2D (Opportunity Approval) preparation and submission.
2.

Design and execute business strategies and drive a strong performance management culture.

  • Own and develop CT level commercial / commercial strategies and ensure full support for the organization to be able to execute.
  • Drive for ambitious bottomup revenue/margin targets
  • Drive growth in new product categories, new business models and completely new segments
  • Make priority decisions on assignment of direct and support resources within the Customer Team
3.

Manage customer satisfaction and proactively drive resolution of all issues.

  • Responsible for ensuring customer satisfaction.
  • Ensure proper customer management and provide alternative solution definitions in case of roadmap/services/supply/quality challenges.

Your skills and experience

  • Identification of business opportunities, the ability to qualify their commercial viability/ business case and prepare strategies and plans to convert the opportunities to sales.
  • A proven history of selling to major customers at executive levels in complex, multipartner deals with long sales cycles.
  • Strong focus on developing new business ('hunter') in addition to businessasusual sales ('farmer').
  • Demonstrated track record of partnering with customers successfully.
  • The ability to manage people and work across cultures and geographies.
  • Led, negotiated, and managed complex commercial agreements, leading to substantial contracts and sales volumes.

What we offer


Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

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