Administrative Officer

1 week ago

Clayton South, Victoria, Australia Monash Health Full time

Embark on a rewarding career and be part of a team where your dedication makes a difference in people's lives.

  • Work Monday-Friday, no weekends, oncall, night duty or Public Holidays
  • Hybrid working arrangement (working from home arrangement once a week)
  • Full time ongoing role

About Us

Monash Health is Victoria's largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare for people at every life stage. With 25,500 employees, we provide care to south-eastern metropolitan Melbourne and rural Victoria from over 40 locations, via telehealth, within local communities and people's homes. We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity, and diversity in the workplace and to Child Safe Standards. At Monash Health, we are relentless in our pursuit of excellence and work to our six guiding principles and our five iCare values.

About the Role

Monash Health's Gastroenterology department is looking for an administration assistant who will provide clerical and administrative support and billing functions to the IBD clinic whilst ensuring that DHHS and Monash Health policy, procedures and mandates are met. The role is responsible for responding to incoming calls and emails, processing referrals, scheduling appointments, managing waiting list referrals, attending clinic and data entry. The successful incumbent require excellent communication and customer service skills in addition to intermediate computer skills. In addition, you will be responsible for:

  • provide high level of support to the IBD Clinic to ensure the smooth operation of the clinic
  • Manage and coordinate all billings for IBD clinics in a timely manner
  • Medical results management in SMR
  • Communication of rosters and leave planners across departments working with Gastroenterology
  • Being the conduit between IBD clinic, Gastroenterology and other Departments in following up queries.

About You

Communication skills and teamwork are extremely important in this role as you will be working in a diverse team. You are a proactive and experienced healthcare administrator who enjoys working in a fast paced environment. Working in a hospital environment does not faze you and you are able to maintain and demonstrate integrity, compassion, accountability, respect, and excellence. You will demonstrate:

  • General clerical and/or administrative skills
  • Medical terminology knowledge
  • Excellent computer skills and a willingness to learn new software packages
  • Knowledge of iPM or similar patient management systems
  • The ability to adapt in a changing environment to meet demands
  • Friendly and helpful customer service and communication skills
  • Proven organisational skills and can work autonomously
  • Demonstrated ability to manage a range of administration responsibilities across a number of areas
  • A quality focus whilst ensuring work is completed within the required timeframes

As well as advanced verbal, written, and interpersonal skills involving good use of English are required, time management skills are essential including the capacity to prioritise effectively to meet the requirements of the position

In Return,

We are a connected team with strong shared value and an unwavering commitment to excellence. We are a highly skilled, collaborative, and welcoming team where the only limit in your career is you. There is no better time to join us and here's just a few reasons why:

  • Access to Monash health in-house learning portals to further expand your skills and knowledge base
  • Avenues to further develop your leadership and project management skills
  • mentorship and career guidance
  • Competitive Salary
  • 5 weeks of annual leave
  • Salary packaging to increase your take home pay
  • On-going supervision and professional development
  • Access to on site staff car parking and gym, uniform, and a comprehensive Employee Assistance Program (EAP)

For a confidential discussion and to explore the opportunity further, please call Diane Mananquil on

Monash Health is a great place to work

To learn more about our organisation visit

To see first-hand what our colleagues think about working here, take a look at the following short videos:

Monash Health is Victoria's largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare for people at every life stage. With 25,500 employees, we provide care to south-eastern metropolitan Melbourne and rural Victoria from over 40 locations, via telehealth, within local communities and in people's homes.

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

For the Position Description, please click here

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the 'Application Guide'

Applications will be screened upon receipt and selection activity may commence prior to the closing date.

Applications close: 7 June 2024

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