Associate Sales Team Leader

2 weeks ago

Sydney, New South Wales, Australia Lendi Group Full time

Company Description

In May 2021, Lendi and Aussie Home Loans merged to create Lendi Group. Today, Lendi Group is Australia's largest retail mortgage broker, with a loan book in excess of $70 billion, over 1200 brokers and 225 retail stores across the country.

At Lendi Group, we use technology to drive better customer outcomes and experiences. We're passionate about what we do and like to do things differently.

Despite the challenges and change in the last year, we've enjoyed record growth while adapting to the changing world around us. We've fully embraced flexible working from home: we call it 'flex first,' and it's now a core part of our DNA.

Job Description

Our Associates team has grown by 84% in the first 2 quarters of FY'24 and has been able to maintain a consistent level of productivity through this growth period.

As an Associate Sales Team Leader, you'll be responsible for managing, motivating, and developing a team of 20+ phone-based Sales Associates, ensuring they provide the very best service to our customers. Our Sales Associates are fully qualified sales consultants who are supported by smart technology and expert teams to achieve higher quality customers.

Our Associates team forms a critical layer of our Customer Operations. This team is an appointment-setting team that is responsible for driving qualified opportunities to our national team of Brokers.

Lendi Group's online platform and seamless digital experience mean your team will be speaking to customers nationally over the phone.

This represents a fantastic opportunity to join and make a visible impact on a market-leading business that's experiencing a very exciting phase of growth.

What you will do:

  • Drive Lendi Group's sales strategy and ensure the team is achieving the weekly and monthly targets.
  • Provide advice on home loan scenarios and structures to your team, 'workshopping' deals and developing their industry knowledge
  • Coach and mentor your team on best practices and implementing training strategies to drive the best performance
  • Conduct regular sales training & coaching through a mixture of call recordings and live sales observation
  • Promote and monitor the utilisation of the Lendi Platform within the team to improve customer experience and results
  • Drive team growth through direct involvement in recruitment activities
  • Manage internal stakeholder relationships within your channel through regular training and engagement
  • Work strategically with the leadership team to develop and implement strategies to improve processes, procedures, and productivity

Qualifications

  • Experienced Sales Manager who has demonstrated the experience & ability to manage a high-performing within an outbound sales environment
  • Experience within the mortgage industry would be advantageous but not a prerequisite for the role
  • Data-based decision-making in a sales environment and experience working toward targets
  • Experience in Salesforce or equivalent CRM and Microsoft Excel
  • Experience of working in a fast-paced, changing environment
  • Strong leadership experience with the ability to lead the team from the front and motivate them to achieve and exceed their monthly targets and customer experience expectations, whilst promoting our fun, inclusive and collaborative company culture
  • As an energetic, natural leader, you'll thrive in our fast-paced and agile environment; be team-oriented and operate with the flexibility to evolve and implement change as required
  • As sales leaders within Lendi Group, we share common goals and seek similar outcomes as our peers. Within our teams of leaders – we are Stronger United. This is brought to life with radical transparency and a team culture of asking for help and helping others around us

Additional Information

Lendi Group teams exist across Australia and the Philippines. We're committed to creating a new era of seamless connection in property finance by changing the way Australians experience property lending, for good.

We support our people in a variety of ways, but a few of the benefits that that out people rave about include:

  • We offer generous Paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers
  • An additional week's Loyalty Leave each year after reaching 3 years' service
  • A 24/7 Employee Assistance Program service providing counselling and support
  • We're committed to building a diverse and inclusive community for everyone at Lendi Group. We've joined the Project F initiative aimed at removing the systemic barriers to achieving gender-balanced teams, and Circle In to provide an inclusive workplace for our team members who are caregivers
  • Regular social activities & events, both in-person & online
  • A vibrant, relaxed, yet professional culture
  • We run wellness initiatives with a strong focus on psychological safety.

To learn more about life at Lendi Group check out our blog:

Lendi Group is a proud Project F Partner - Gender Diversity & Inclusion is a great focus for us. Creating a culture that is representative of the world we live in makes us better people and our organisation gains tangible benefits, ultimately this creates a melting pot of creativity

#lendigroup #LI-GP #LI-Hybrid

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