General Manager

2 weeks ago

Bayside, New York, Australia Independent Living Victoria Full time

General/Business Unit Manager (CEO & General Management) The General Manager will oversee and manage the operational aspects of the business, particularly focusing on disability services with an emphasis on complex care.

This role requires a strong background in disability services, with the successful applicant holding a health profession qualification and significant experience working in a senior position.

The primary responsibility of the role is to ensure the effective delivery of services in alignment with company standards while prioritising client satisfaction.


Key Responsibilities:

Manage the delivery of services to our clients, ensuring that services are delivered on time, within budget, and to client expectations.

Manage the ILV service delivery team, ensuring the team is adequately resourced and directed, including overseeing recruitment and rostering of staff.

Supervise support workers, providing clinical expertise and mentoring to the team on a range of care-related matters Act as the primary escalation point for all operational queries Work closely with service delivery teams to ensure that processes and systems are optimised, systems are robust, and that appropriate standards are maintained.

Identify areas for improvement in service delivery processes and work with internal teams to implement changes.
Ensure that all service delivery documentation is up-to-date and accurate.

Operationalise the ILV Strategic Plan through the development, implementation and evaluation of programs and services, collaborating with the Managing Directors.

In collaboration with the Director's and Board, contribute to budget development and adherence, and determine the feasibility of new service offerings.

Support the design and delivery of new programs or service offerings, collaborating with the Managing Directors Track and report on all service delivery, across all service offerings.

Qualifications/Experience Demonstrated experience managing complex care needs.

Sound knowledge and experience working with the National Disability Insurance Scheme and NDIS participants, including the Disability Services Sector, Quality and Safeguarding Principles, and reporting requirements.

Ability to lead and drive performance, delivering accuracy, quality and embedding a culture of continuous improvement Ability to ensure efficient processes are in place, accurate records are maintained, and issues are rectified in a timely manner Proven ability to manage and meet project and service deadline targets and standards Excellent verbal, written, and interpersonal communications skills, including the ability to negotiate effectively with internal and external stakeholders at all levels in a variety of contexts Demonstrated commitment to professional development and evidence-based practice Ability to identify and implement process and system improvements Good written and oral communication skills, including the ability to communicate to external and internal stakeholders Ability to problem solve effectively CHECKS & LICENCES Current NDIS Check Current Police certificate Your application will include the following questions: Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a general manager? How many years of people management experience do you have? Do you have a current Police Check (National Police Certificate) for employment? Report this job advert Don't provide your bank or credit card details when applying for jobs.


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