Euc Support

2 weeks ago


Melbourne, Victoria, Australia Infotech People Full time
3 month initial contract with view to extensions

  • Melbourne CBD location
  • EUC Desktop Support within an outstanding work environment


Our client is an MSP with substantial growth over the past 3 years and a solid pipeline of work to come.

As a result, we have openings for multiple EUC Support Analyst to provide Level 1 / 2 Desktop Support to customers via various communication channels.


In this role, you will provide support to Phone and Online platforms, and therefore must be highly proficient with communication platforms.

Initial 3 months with extensions likely once proven.

_ To be considered for this role you will need the following skills, attributes, and experience:_

  • Minimum 3+ years' experience in a level 1/2 support role within a Wintel environment.
  • Previous experience in Customer Service position is essential.
  • Must have excellent communications skills and an eagerness to learn.
  • Proactive, flexible attitude to work with a willingness to be part of a rostered team.
  • Some level of After-Hours support is required to maintain required service to customer.
  • Must have experience in a Windows OS environment
  • Delivering robust provisioning for the office desktop, mobility assets and other related technology.
  • Delivering a rapid and efficient resolution service to customers with escalated technical issues.
  • Providing prompt escalation of issues, requests to relevant service management positions and/or working closely with support teams for issue resolution.
  • Attention to detail.
  • Exceptional Customer Service skills and ability to deal with senior executives.

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