Lead EUC Engineer

1 week ago

Melbourne, Victoria, Australia Plan Partners Full time
At MMS, our purpose is clear: To make a difference to people's lives.

Guided by this commitment, we offer tailored solutions to clients and customers across our businesses in Australia and New Zealand.

Our vision is to be your trusted partner, simplifying complexities and turning challenges into opportunities.

Our diverse services – from salary packaging and fleet management to disability support – aim to enhance your financial wellbeing and empower your aspirations.

Through our subsidiaries, we offer a breadth of services and expertise designed to responsibly deliver superior long-term value to our clients and customers, which include Federal and State governments and some of the largest public and private sector, health and charitable organisations.

In your

Lead EUC Engineering role

you will be responsible for:
Software package creation for deployment form InTune or SCCM. Knowledge in SCCM, Windows, PowerShell scripting, Microsoft InTune, Entra ID, Active Directory & Autopilot.
Creation and updating of group policies adhering to Microsoft's security baselines and best practice.

Prepare, install and support Windows systems, troubleshoot complex incidents, and create and maintain documentation for the IT Service Desk/Desktop team.

Responsible for the SCCM environment and future roadmap, inclusive of system upgrades where required.
Manage the installation and maintenance of hardware and software.
Create, plan and supervise the deployment of new operating system releases, vendor patches, and firmware/drive upgrades.
Develop and document standardised user processes and procedures, inclusive of knowledge base and policy creation.
Liaise with relevant stakeholders and adhere to enterprise Change ManagementManage SOE and recommend enhancements and optimisation.
Educate and develop skills of Service Desk/Desktop teams of EUC

changes/enhancements.

Upskill and develop capabilities within the team.
Knowledge of ITSM and experience with an ITSM tool to manage incident, request and change records.
Build a migration strategy to move to Windows 11, inclusive of MOE creation and deployment.

Other Duties as required:
Participate in BCP & DRP support as required.
Third party / Vendors – Engagement & Assistance.
Assist with IT audits and participate in change request processes as applicable.
Work closely with the Infrastructure and Service Desk teams on initiatives.
Travel interstate to assist with support if required.

Capabilities & BehavioursProven ability in showing initiative, high level of customer service and displays a 'can do' attitudeExcellent telephone manner coupled with sound problem solving and analytical skillsAbility to work efficiently with a sense of urgency in an organised manner and able to prioritise tasks effectively.

High level communication skills and ability to work autonomously and as part of a teamCapacity, willingness and enthusiasm to learn new skills and continually improve current skillsKnowledge & Experience

Essential:5 years' experience in End User Computing, Infrastructure or related roles.

Desirable but not essential:
Experience in Office 365, Windows 10 platforms, Terminal Services, SCCM, Active Directory, Network & Datacentre, Email Security Management.

Any IT relevant short course qualificationsQualifications – desiredEducation, training and certification in Microsoft Server and Domain Technologies(MCP – Microsoft Certified Professional) or MCTS (Microsoft Certified Technology Specialist) or equivalent, and/or relevant short course qualifications.


ITIL Foundation V3 CertifiedWhat we can offer you:
Our strong people-first culture

Flexible/hybrid working to enhance your work/life balance

Novated lease benefits and discounts

12 weeks Paid Parental leave and access to our Parents Portal

Exempt Employee Share Plan

Paid Income Protection Insurance under MMSG default Super plan

Access to a broad range of learning and development programs

Career break and volunteering leave

Access to Employee Assistance Program and annual Flu vaccination

Lifestyle Rewards program


As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected.

We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.

Please note all successful candidates will be required to undergo background checks.

About Us


The McMillan Shakespeare Group (MMS) is a trusted provider of salary packaging, novated leasing, disability plan management and support co-ordination, asset management and related financial products and services.

From our origins in 1988 when we created Australia's salary packaging industry to today, MMS has a proud history of innovation and exceptional service.

Through our subsidiaries, we offer a breadth of services and expertise designed to responsibly deliver superior long-term value to our clients and customers, which include Federal and State governments and some of the largest public and private sector, health and charitable organisations.

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