Customer Service Officer

1 week ago


Ingleburn, New South Wales, Australia Momentum Consulting Group Full time

Our Client

Our client is an Australian-owned organisation that designs, manufactures and distributes a diverse range of engineered products on a global scale.

A position has become available for an experienced
Customer Service Officer accustomed to working in a fast-paced environment with exceptional attention to detail.


Benefits

  • Fully equipped gym for employees
  • Onsite parking available
  • Work in an environment with a great culture that recognises hard work by providing social events for the team

As a Customer Service Operator, you will be responsible for the following:

  • Processing a high volume of orders across Australia and New Zealand through ERP system
  • Answering customer calls, enquiries and addressing any potential concerns
  • Managing and allocating all incoming faxes and responding quickly to requirements
  • Following up on expected deliveries, including liaising with 3PLs to ensure ontime fulfilment and missing items
  • Purchase order management, including processing, backordering, account maintenance, claims, service, and warranty
  • Support sales teams across Australia and New Zealand

To be successful, you will possess the following:

  • Minimum 2-3 years experience in a fast-paced, high-volume customer service environment
  • Attention to detail with proven accuracy or response and data entry
  • Have a calm demeanour with a professional and articulate communication style, both verbal and written
  • Computer literate with working knowledge of ERP systems
  • Time management with the ability to methodically multitask and organise work priorities
  • Ability to work collaboratively with others whilst completing tasks autonomously

How to Apply
If this sounds like an opportunity you would be interested in, make sure to
APPLY today.

  • Momentum is extremely passionate about providing equal employment opportunities for all. We are committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply._


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