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Customer Service Officer
1 week ago
Our Client
Our client is an Australian-owned organisation that designs, manufactures and distributes a diverse range of engineered products on a global scale.
A position has become available for an experienced
Customer Service Officer accustomed to working in a fast-paced environment with exceptional attention to detail.
Benefits
- Fully equipped gym for employees
- Onsite parking available
- Work in an environment with a great culture that recognises hard work by providing social events for the team
As a Customer Service Operator, you will be responsible for the following:
- Processing a high volume of orders across Australia and New Zealand through ERP system
- Answering customer calls, enquiries and addressing any potential concerns
- Managing and allocating all incoming faxes and responding quickly to requirements
- Following up on expected deliveries, including liaising with 3PLs to ensure ontime fulfilment and missing items
- Purchase order management, including processing, backordering, account maintenance, claims, service, and warranty
- Support sales teams across Australia and New Zealand
To be successful, you will possess the following:
- Minimum 2-3 years experience in a fast-paced, high-volume customer service environment
- Attention to detail with proven accuracy or response and data entry
- Have a calm demeanour with a professional and articulate communication style, both verbal and written
- Computer literate with working knowledge of ERP systems
- Time management with the ability to methodically multitask and organise work priorities
- Ability to work collaboratively with others whilst completing tasks autonomously
How to Apply
If this sounds like an opportunity you would be interested in, make sure to
APPLY today.
- Momentum is extremely passionate about providing equal employment opportunities for all. We are committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply._
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