Customer Care Specialist

1 week ago

Ingleburn, New South Wales, Australia CSR Full time
CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future.

We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand.

Our purpose is 'Building solutions for a better future'.

We have a forward momentum and we're on our way to bigger, better and aspirational outcomes for our employees, customers and communities in which we operate.


About the role:

Ensure the customers interests are at the centre of all interactions in line with Bradford Insulation vision.

Build effective relationships with inventory, warehousing and delivery partners to ensure we deliver in full on time to our customers.

Actively stay up to date with current policy and processes in place, while taking steps to be an active part of the development of such processes.

Seek to grow and improve as an individual and within the team environment to exceed customer expectations & performance objectives.


Key Accountabilities:

  • Promptly answer queue calls to achieve Grade of Service and adhere to other service level agreements.
  • Follow call monitoring guidelines as outlined in regular check ins and coaching sessions.
  • Build and grow valuable customer relationships.
  • Accurately document creation and changes, to customer orders and quotes with a 100% accuracy rate.
  • Maintain / Record accurate records in the D365 CRM, including contacts, accounts, and activities in a timely manner.
  • Review own notifications as required, put into place actions to address cause, or seek assistance to do so.
  • Openly Engage in the Insights framework to send, receive and request insights.
  • Actively seek to understand products through own research, utilising Bradford Product Literature and websites.
  • Engage in monthly check ins with Team Leader, bringing ideas and goals to foster growth.
  • Help to maintain a safe workplace for all staff of the NCC.
  • Comply with the CSR WSHE Management System and all relevant legislation.
  • Ensure WHSE policy is understood, implemented and enforced across all activities conducted.

About You:

  • Demonstrated experience in a similar customer service role
  • SAP system knowledge (desirable)
  • Highly organised, with ability to multitask in a fastpaced environment
  • Strong attention to detail
  • Ability to deal with conflict resolution
  • Excellent communication skills (written and verbal)
  • Computer literate knowledge of MS Office software
  • Data Entry skills with high attention to detail and accuracy
  • Ability to prioritise your workload in a fastpaced environment
  • You are a driven selfmotivated individual

What we can offer in return:

  • Rewarding career with on-the-job development opportunities within and across our brands.
  • Solid career stability with a strong focus on professional development.
  • Competitive salary on offer.

Culture:


At CSR, we are committed to creating a supportive and engaging environment that recognises and rewards its people, enabling them to grow their career and truly thrive.

We are a diverse and inclusive organisation where differences are valued. We welcome people of all backgrounds, experiences and abilities.

How to Apply:

If this role sounds like you and you're ready for you next career move, APPLY TODAY

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