Recovery & Customer Care Specialist
2 weeks ago
- Work for a progressive and innovative Fintech company based in Toorak
- No financial experience required. Applicants from all backgrounds welcome
- Amazing workplace culture, where you are supported and rewarded
Come and join Australia's most open-minded lender, Bizcap
Bizcap is the leading provider of fast and convenient business loans in Australia and New Zealand. With our simple online application process and unique approach to credit assessment, we cut out the mounds of paperwork and long wait times commonly associated with loans, ensuring businesses get access to cash in as little as 3 hours.
Since the company's inception in 2019, Bizcap has helped more than 21,000 happy customers get the finances they need to take their businesses to the next level, funding more than $850 million in loans. With our award winning products and customer service, we are one of the foremost FinTechs in our field.
We know people are our most valuable asset and we're actively looking for great individuals to join our team, make an impact and most importantly love what they do
Working at Bizcap means you'll be part of a fast-paced work environment, where staff members are rewarded with trust and autonomy to perform their roles. Our colleagues are proactive, inquisitive and take ownership of their tasks, striving to maintain a high standard of performance.
We embrace diversity in our people and our thinking, providing a collaborative and respective workplace for all.
What's in it for you?
- Opportunity to progress your career & make a mark in the industry
- Competitive salary
- Be part of a fun & engaged team, with regular all out company events and activities and weekly company-wide lunches.
- Amazing workplace culture (We've won awards for it)
- Brand new office based in Toorak Village
About the Role:
We have an exciting opportunity to join our fast-growing Recovery & Customer Care team and be responsible for liaising with our customers to provide outstanding customer service and maximise the timely recovery of debts. This role will involve taking ownership of a portfolio of diverse clients on a daily basis, and contacting them by phone and email to follow up on missed payments.
What you'll be doing:
- Responsible for responding to customer enquiries or more complex customer needs through a variety of communication channels.
- Apply knowledge and judgment in order to effectively resolve complex enquiries. This entails accurately identifying and effectively resolving customer enquiries according to standard procedures and business requirements, under general management supervision.
- Engagement with a network of internal and external stakeholders, taking ownership through to resolution. This is then effectively communicated to the customer and involves direct customer contact.
- Set clear payment terms with customers and ensure that they understand the consequences of not paying on time.
- Inbound and Outbound Credit calls to get cash and promises to pay off delinquent accounts.
- Supporting other credit activities as required
- Ensure Bizcap's reputation is well managed through the delivery of the customer experience
About You:
- Driven and eager to learn
- Customer service experience (any industry)
- Out of the box thinker
- Team player
- Fantastic written and verbal skills
No financial experience required. Applicants from all backgrounds and entry level applicants are encouraged to apply
Awards & Recognition:
2023 Finalist – Fintech Australia: Best Workplace Diversity
2023 Female Fintech Leader of the Year
2022 Winner - WeMoney Awards: Best for Small Business Loans
2022 Winner - WeMoney Awards: Outstanding Customer Services – Business Loans
2022 Finalist - WeMoney Awards: Best Innovation in Business Lending
2021 Finalist - Fintech Australia: Employee Culture and Diversity
2020 Finalist - Fintech Australia: Emerging Fintech Organisation of the Year
2020 Finalist - Fintech Australia: Excellence in Business Lending
2020 Finalist - My Business: Fintech Business of the Year
Join our thriving and innovative team at Bizcap, where you can make a difference and shape your future in a dynamic and supportive environment.
If this role sounds like a great fit for you and you'd like to join an exciting and growing team, APPLY NOW
Please note, due to the anticipated volume of applications, only shortlisted candidates will be contacted.
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