Service Delivery Manager- Electrical

1 week ago

Perth, Western Australia Lorg Talent Full time

Service Delivery Manager - Electrical & Communications


Our Client is a leading Electrical & Communications company servicing many high profile clients across Perth and the outer suburbs in the Commercial sector.


On Offer

  • Permanent full time employment with an immediate start
  • Lucrative remuneration package with an attractive base salary and highly incentivised commission structure
  • A dedicated Administrative Assistant and supportive team environment to enable you to carry out the role efficiently
  • Endless opportunities across Perth CBD and the outer suburbs
  • Exposure to high profile clients

About the Role

  • Ensuring our Client meets and/or exceeds its obligations as per the contract deliverables on KPI's
  • Support the whole contract lifecycle from negotiation to implementation renewal and transition with our commercial clients
  • Access to the establised CRM database to get you off the ground
  • Provide effective and timely information to the managers of service delivery teams to ensure a high level of customer satisfaction is achieved
  • Ensure that effective communication on the services delivered is provided to customers (including month or weekly service delivery reports) with the agreed timeframes
  • Act as the first point of service escalation for resolver groups to our clients
  • Drive continual services improvement initiatives across the account that benefit both the company and the client
  • Drive risk management to ensure risks are identified assessed mitigations defined and the risks are maintained
  • Maintain and develop relationships with key customer stakeholders
  • Manage the billing financials and reporting for your clients with support from the administrative team

About You:

  • Demonstrate previous commercial and operational experience as a Service Delivery Manager in the Electrical or Communications Industry
  • Attention to detail in providing information to the admin assistant for reporting items
  • Outstanding negotiation skills with the aptitude to ensure win/win situations for all parties
  • Excellent customer relationship building and management skills
  • Proven experience in building sustainable business relationships with the customer at all levels
  • Experience in change management across the electrical & communications teams
  • Excellent verbal and written communication and presentation skills
  • Extensive knowledge of contract management issues
  • Ability to take ownership of and manage small scale projects

Location

  • Perth CBD & Outer Suburbs

How to Apply
Lorg Talent, along with our Clients, are Equal Employment Opportunity employer's. We encourage applicants who identify as Aboriginal or Torres Strait Islander to apply.

Property of LORG Talent

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