Service Delivery Associate

1 week ago


Perth, Western Australia CyberCX Full time
Work in a dynamic, independent environment

  • Hybrid work arrangements
  • Ongoing personal development
CyberCX is Australia's leading independent cyber security consultancy organisation.

To continue delivering a world-class service to our clients, we are looking for a passionate Service Delivery Associate to join our Service Delivery team.


The Service Delivery Associate will focus on the effective coordination of service management outcomes for CyberCX Managed Services and customers.


The Service Delivery Associate will ensure proactive service integration and robust service governance, driving pro-active service delivery across CyberCX Managed Services practices and third parties.

This includes but is not limited to queue monitoring, knowledge management, ITIL process coordination, business performance and customer reporting.


Using monitoring systems, log aggregation and graphing tools the Service Delivery Associate will assist with the proactive delivery of short term and long-term continual service improvement strategies and work with the Service Governance team as required.


Responsibilities

  • Play an active role in supporting service design and the implementation of service management practices
  • Proactively champion service management process innovation and continuous improvement
  • Actively collaborate across the Managed Services Practice and continuously look for ways to add value through ongoing communication, partnership, and crosspollination to better engage and service clients
  • Coordinate the delivery of accurate service management reporting in accordance with the Service Governance reporting framework
  • Play an active role in transition to support, including BAU Support Readiness and Service Governance implementation
  • Ensure service management records are proactively maintained
  • Ensure that KPIs and SLAs applicable to the Managed Services agreements for assigned customer accounts are met and, where failures occur, manage escalations to the Senior Service Delivery Manager
  • Manage multiple assignments at any given time, with the possibility of deliverables across multiple agencies
  • Complete training and industry related certifications as and when required.

About you

  • Ideally have completed ITIL Foundations V3 or ITIL Foundations V4 with additional ITIL Capability certifications
  • Experience in delivering customer outcomes
  • Understanding of managed services and exposure to ITIL service management practices including but not limited to incident, change, & release management
  • Effective relationship building and communication skills both with clients and teams
  • Able to explain technical information and process to nontechnical stakeholders
  • Ability to work without supervision
  • Good organisational and time management skills
  • Motivation, flexibility, and positive energy, with an ability to work under pressure

What's in it for you?

  • Onceinacareer growth opportunities unique chance to be part of highgrowth business
  • Work with cyber security thought leaders to deliver worldclass services
  • A dynamic, independent environment where you're given flexibility to do your best work
  • Ongoing personal development
and career training

About CyberCX

CyberCX has united Australia and New Zealand's most trusted cyber security companies to deliver the most comprehensive end-to-end cyber security services offering to enterprises and governments.

With a workforce of over 1400 cyber security professionals and a footprint of over 25 offices across Australia and New Zealand and global presence in Europe and the US, CyberCX offers a full suite of cyber security services.



  • Perth, Western Australia TRS Staffing Full time

    Fluor is one of the world's largest publicly traded engineering, procurement, construction (EPC) and maintenance companies, providing innovative EPC services to government and private-sector clients in diverse industries.We are proud to design and build projects and careers. This requires teams that are as unique as the projects we execute. We are committed...


  • Perth, Western Australia Water Corporation Full time

    Primary Location WA-Perth - South-Canning Vale DepotOrganization Perth Region Field Services- Fixed term opportunity until end September 2024:Flexible working offered from $98,581 + Super + Benefits:- Join our Perth Region Field Services (PRFS) team in Canning ValeWater Corporation is recognised globally for our performance and innovation to secure water...


  • Perth, Western Australia The Vet Service Full time

    Salary: Up to AUD, DOEType of Work:Associate VeterinarianPackage:- * A permanent part-time role with variety Four weeks annual leave, and one-week study leaveJob Details:Our client is looking for a Associate Veterinarian to join their team. Located 20 minutes from the CBD, and well connectedby public transport. They are well equipped with Mindray CBC,...


  • Perth, Western Australia DFP Recruitment Full time

    Job Title:Contract Delivery Manager Employer: DFP Recruitment client Position Type:Permanant Pay Rate: $126-140k (base salary and super included) + location and housing allowance dependent on the location Location: Perth, WA 6000 Role Overview: Manage Contract and project delivery in accordance with corporate and divisional systems and framework to deliver...


  • Perth, Western Australia DFP Recruitment Full time

    Job Title: Contract Delivery ManagerEmployer: DFP Recruitment clientPosition Type: PermanantPay Rate: $126-140k (base salary and super included) + location and housing allowance dependent on the locationLocation: Perth, WA 6000Role Overview: Manage Contract and project delivery in accordance with corporate and divisional systems and framework to deliver...


  • Perth, Western Australia The Vet Service Full time

    Small Animal Associate Vet Surgeon Job, Western Australia, AustraliaJob Details:Our client is looking for a Associate Veterinarian to join their team. The clinic has a separate sterile surgery, a separate imaging room, digital x-ray, dental x-ray, IM3 dental, Bair Hugger equipment and they are accredited with Stress Free Handling. Your day to day duties will...


  • Perth, Western Australia Efinancialcareers Ltd. Full time

    Associate & Senior Associate - Infrastructure & Capital Projects Associate & Senior Associate - Infrastructure & Capital Projects Alvarez & Marsal Perth, Australia Posted 3 days ago Permanent Competitive Associate & Senior Associate - Infrastructure & Capital Projects Description Alvarez & Marsal (A&M) is a leading independent global professional services...


  • Perth, Western Australia The Vet Service Full time

    Salary: Up to AUD, DOEType of Work:Associate VeterinarianPackage: Competitive salary and benefits package A parttime permanent role, flexibility on days to suit you Four weeks annual leave, and oneweek study leave Team meetings where each team member gets to have their say, be heard and help implement ideas and improvements Flexibility for family/ personal...


  • Perth, Western Australia Schlumberger Australia Pty Ltd Full time

    About SLB:We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other and...


  • Perth, Western Australia Aspirante Full time

    Job Title: Head of Service Delivery 5+ years of experience in the leadership space Take responsibility for service delivery nationally Strong in Leadership and best practice IT project governance Build out and lead the Service Delivery Practice Design and implement the service delivery model Lead and manage a team Excellent stakeholder...


  • Perth, Western Australia Hamilton Barnes Associates Full time

    Role Ready to lead a network service transformation project in the resources sector?You'll have the opportunity to join a leading player in the resources sector as a Service Delivery Manager, overseeing a major network service transformation project.They are focused on enhancing their network services and operational efficiency, and they need a talented and...


  • Perth, Western Australia NEC Corporation Full time

    Due to career growth in our business, we now have a permanent opportunity for a passionate ICT Service Delivery Specialist who is keen to join a close knit and supportive team. In this role the primary responsibilities will include being the primary operational point of contact for customers and the broader service delivery team/manager, to fulfil our...


  • Perth, Western Australia NEC IT Solutions Australia Pty Ltd Full time

    NEC is a global technology leader delivering solutions and services to customers around the world including solutions for the Safer Cities, Smart Transport, Payments and Biometrics sectors. Due to career growth in our business, we now have a permanent opportunity for a passionate ICT Service Delivery Specialist who is keen to join a close knit and...


  • Perth, Western Australia NEC Corporation Full time

    Select how often (in days) to receive an alert: NEC is a global technology leader delivering solutions and services to customers around the world including solutions for the Safer Cities, Smart Transport, Payments and Biometrics sectors. Due to career growth in our business, we now have a permanent opportunity for a passionate ICT Service Delivery...


  • Perth, Western Australia IBM Full time

    IntroductionAt IBM, our Project Managers excel by leading and coordinating a project team's overall performance, scope, cost, and deliverables. Our clients rely on timely and efficient status reports, and as Project Manager, you will drive the charge with project direction, metric definition, and performance management. If you are ready to help our clients...


  • Perth, Western Australia NAB - National Australia Bank Full time

    Work type: Permanent Full timeLocation: WA- Perth innerA career that gives you moreYour career at NAB is about more than money, it's about serving our customers well and helping our communities prosperAbout the role:NAB Group Property manage and protect the Bank's investment in over 400 retail branches, 30 business banking centres and 11 commercial...

  • Associate Director

    1 week ago


    Perth, Western Australia Verse Group Full time

    Verse has partnered exclusively with Murdoch University to recruit an Associate Director, IT Planning & Governance. The role involves close collaboration with the Director of IT Services and senior leaders to lead the strategy, planning, and execution of major projects. You'll establish and improve new capabilities and oversee the delivery and governance of...

  • Associate Director

    1 week ago


    Perth, Western Australia Longreach Recruitment Full time

    Accelerate your career as an Associate Director of a well known brand. Operate under the guidance of a well respected Director. Generous salary package.Our client is a well-established, full service commercial agency with a strong portfolio across commercial and industrial real estate. With state-of-the-art offices and an enviable team culture, this highly...


  • Perth, Western Australia OUI Recruitment Full time

    Flexibility. Service Delivery. Supportive team.Service Delivery Manager - $110k - $120k + Super + PerksOsborne Park, Permanent, Full-timeA well-respected, Perth-based company is looking for an SDM to manage and develop its team of 40+ employees. The role will be split between 70:30, service delivery to technical. This company deals with a range of clients...


  • Perth, Western Australia Capgemini Full time

    Let's talk about the role and responsibilitiesAs a Service Delivery Manager, you will ensure services are delivered according to our contractual agreements with a range of clients and ensure customer satisfaction through effective management of service delivery. You will respond to client escalations, issues, and requests and manage effective delivery of...