National Scheduling Officer

2 weeks ago

Brisbane, Queensland, Australia Bodewell Community Care Full time

National Scheduling Officer

About the role:

Rostering
  • match consumers with staff according to preferences, working hours, availabilities, location, and cultural needs while maintaining effective travel distances between consumers for workers.
Also provide day to day support for consumers in relation to changes to care services, answer queries with Invoicing/rosters/visits and general communication. You will be reporting to the Team leader with client and personal support workers with issues that may arise.

To be successful for this role:

  • Rostering
  • match consumers with staff according to preferences, working hours, availabilities, location, and cultural needs while maintaining effective travel distances between consumers for workers.
- provide day to day support for consumers in relation to changes to care services, answer queries with Invoicing/rosters/visits and general communication.

  • Documentation accurate and timely recording of service delivery data, monthly reporting of performance, incidents, complaints suggestions and compliments in line with policies and procedures and work instructions
  • Operations accept and monitor referrals, assist and undertake service engagement for consumers, provide timely responses to internal and external customers, maintain confidentiality and provide advocacy for consumers as required.
  • Staff support/ Management participate and contribute to the team environment
  • On call prepare, manage, and participate after hours phone support as part of a roster system.
  • Administration general duties including data entry, processing invoices, taking minutes, assisting
- with mail outs, management of office supplies, filing and preparation/mail outs of various
- documents.

  • Customer Service maintain a positive rapport with consumers, internal and external staff, service
- providers, facilities, external networks and other BWCC departments.

  • Quality comply with procedures and policies, legislation, guidelines and assist the Quality
  • Coordinator with tasks as required.; and
  • Other tasks as directed by the Team Leader or the State Home Care Manager

Role Responsibilities

Administration

  • Resources will be used in a responsible, efficient, and costeffective manner.
  • Preparation and set up of new consumer files as well as filing, maintaining, and archiving of documentation as per policy
  • Ensure data entry of consumer assessment and relevant documents to computer system and G: Drive.
  • Assist with reconciling invoices
  • Cab charge ordering and management
  • Coordinate and assist with mail outs as required
  • Operations:
  • Maintain accurate records as per the documentation process.
  • Respond in an appropriate and timely fashion to consumer/service provider/ internal department
- queries and/ or concerns.

  • Respect consumer and worker privacy and maintain confidentiality of personal information

Operations:

  • Maintain accurate records as per the documentation process.
  • Respond in an appropriate and timely fashion to consumer/service provider/ internal department
queries and/ or concerns.

  • Respect consumer and worker privacy and maintain confidentiality of personal information

Financial Management
- enter services and costs into the database system and determine their accuracy consult with the Care Consultant about changes to consumer services

Resourcing/ Networking

  • Maintain effective working relationships with GPs, service providers and community agencies.
  • Develop resources and contacts to ensure up to date knowledge and information provision share these with the team
  • In Collaboration with Care Consultant be aware of community programs, volunteer organisations and other relevant resources for consumers.

Qualifications

Essential:

  • Customer service experience in an office management or administration role, preferably within aged care or call Centre.
  • Demonstrated organizational and administrative skills, attention to detail, time managements and lateral thinking.
  • Excellent communication, liaison, negotiation, and problemsolving skills.
  • Customer service skills and ability to communicate and build rapport with people from all walks of life.
  • Experience processing invoices and undertaking financial duties.
  • Excellent typing skills (speed and accuracy)
  • Ability to roster shifts.
  • Understanding of the Aged and/or Disability Sector.
  • Current National Police Certificate and Statutory Declaration (stating that you have never, in
  • Australia or another country, been convicted of murder or sexual assault, or convicted of, and sentenced to imprisonment for, any other form of assault) that allows work in Aged Care
  • Computer literacy with Microsoft Office (Word, Excel, Outlook) and the Internet; Desirable:
  • Experience using Consumer based computer systems
  • Familiarity in languages other than English
- _All successful applicants will be required to be fully vaccinated against Covid as an inherent requir

  • Scheduling Officer

    2 weeks ago

    Brisbane, Queensland, Australia Challenger Services Group Full time

    An exciting role to support a new contract_ Role will initially focus on scheduling however duties will expand as department grows Close to Fortitude Valley Train Station or onsite parking available Possibility to be based in our Southport office is also availableWHO ARE WE?Challenger Services is an award-winning national industry leader, providing...

  • Rostering / Scheduling Officer

    2 weeks ago

    Brisbane, Queensland, Australia u&u Recruitment Partners Full time

    The ClientWith offices nationally, our client supports customers within the healthcare industry with a range of programs and initiatives.The RoleReporting through to the Team Leader, you will be working within a national team.Your day to day duties will consist of, but will not be limited to:Managing employee schedules and ensuring that all shifts are...

  • Scheduling Officer

    2 weeks ago

    Brisbane, Queensland, Australia Bodewellcommunitycare Full time

    Bode Well Community Care | Schduling Officer | Make More Possible Location: Eight Mile Plains | QLDIndustry: Aged Care and Disability Support Employment Type:Fulltime Salary: Competitive Rates Are You Ready to Make a Positive Impact?About Bode Well At Bode Well, we are dedicated to providing compassionate and tailored home care solutions to our aging clients...

  • Scheduling Officer

    2 weeks ago

    Brisbane, Queensland, Australia Bodewellcommunitycare Full time

    Bode Well Community Care | Schduling Officer | Make More PossibleLocation: Eight Mile Plains | QLDIndustry: Aged Care and Disability SupportEmployment Type: FulltimeSalary: Competitive RatesAre You Ready to Make a Positive Impact?About Bode WellAt Bode Well, we are dedicated to providing compassionate and tailored home care solutions to our aging clients and...

  • Scheduling Officer

    2 weeks ago

    Brisbane, Queensland, Australia Help Along Pty Ltd Full time

    Company: Help Along Pty LtdIndustry: Registered NDIS Service ProviderPosition: Scheduling OfficerLocation: Lawnton QLDAbout Us:Help Along Pty Ltd is a leading registered NDIS Service Provider. We are dedicated to empowering and assisting the disabled community, ensuring they receive top-tier care and support. We're more than just a company; we're a...

  • Rostering & Scheduling Officer

    2 weeks ago

    Brisbane, Queensland, Australia Delta Community Support Full time

    Delta Community is a registered NDIS provider that supports participants with Disabilities in Brisbane and Gold Coast.We are looking for an experienced Roster/Scheduling Officer on a Permanent Part-time basis to work from our Aspley Office in Brisbane North.Hours are:Monday to Friday, 8am to 4pm and oncall afterhours on weekdays and weekends on a rotation...

  • National Education Officer

    2 weeks ago

    Brisbane, Queensland, Australia Australian Manufacturing Workers Union Full time

    Workplace Training & Assessment (Education & Training) The Australian Manufacturing Workers' Union (AMWU) is a progressive Union dedicated to advancing the rights and wellbeing of manufacturing workers and our communities. We are driven by our values.We are democratic, inclusive, fair and respectful; we do what we say; and we work strategically, standing...

  • National Education Officer

    2 weeks ago

    Brisbane, Queensland, Australia Australian Manufacturing Workers Union Full time

    Workplace Training & Assessment (Education & Training)The Australian Manufacturing Workers' Union (AMWU) is a progressive Union dedicated to advancing the rights and wellbeing of manufacturing workers and our communities.We are driven by our values. We are democratic, inclusive, fair and respectful; we do what we say; and we work strategically, standing...

  • Scheduler

    2 weeks ago

    Brisbane, Queensland, Australia Roc Consulting Full time

    JOIN A LEADING PROVIDER OF ACCESS CONTROL & AUTOMATION PRODUCTS GREAT CULTURE & FLEXIBLE WORK LIFE BALANCE GREAT EARNING POTENTIAL, WELL ABOVE AVERAGE INDUSTRY SALARY- UP TO $70K + SUPER:REPUTABLE AUSSIE COMPANY IN EAST BRISBANE:- GREAT WORK CULTURE & FLEXIBILITYCOMPANYThis company is a leading provider of high-quality automatic gate systems for residential...

  • Scheduler

    2 weeks ago

    Brisbane, Queensland, Australia Roc Consulting Full time

    JOIN A LEADING PROVIDER OF ACCESS CONTROL & AUTOMATION PRODUCTS WORK WITH A GREAT TEAM & DEVELOP YOUR FUTURE GREAT EARNING POTENTIAL, WELL ABOVE AVERAGE INDUSTRY SALARY- UP TO $75K + SUPER:REPUTABLE AUSSIE COMPANY IN EAST BRISBANE:- GREAT WORK CULTURE & FLEXIBILITYCOMPANYThis company is a leading provider of high-quality automatic gate systems for...

  • Coordinator Scheduling

    2 weeks ago

    Brisbane, Queensland, Australia The Star Ent Group Full time

    Apply now Job no: Work type: Permanent Full Time Location: Brisbane, Queensland Categories: Office Management, Construction and Project Management, Coordinator / Administrator Join us as the Scheduling and Administration Coordinator at The Star Brisbane. The Star Brisbane, positioned at the heart of the new Queen's Wharf Brisbane precinct, will be...

  • Plant Scheduler

    2 weeks ago

    Brisbane, Queensland, Australia Asahi Beverages Full time

    Yatala Based role 12- month, Fixed-term position Great development opportunity with a large organisation Your Impact Embark on a journey with Asahi Beverages, where you'll play a pivotal role in orchestrating our production processes. As our Production Scheduler you'll spearhead the management of tactical plans, ensuring a finely tuned schedule...

  • customer service officer/ scheduler

    2 weeks ago

    Brisbane, Queensland, Australia Empower Healthcare Full time

    20th May, 2024 The Position We are seeking a Community Support Officer/Scheduler to join our team due to our continuous growth. Based at our office in Loganholme, this Full Time opportunity forms an important part of our head office team. Reporting into the Community Support Team Leader, you will be responsible for: Liaising with clients/carers to schedule...

  • Scheduler

    2 weeks ago

    Brisbane, Queensland, Australia Turner & Townsend Full time

    Company DescriptionAre you interested in working on some of the world's most exciting projects, with some of the world's leading businesses?At Turner & Townsend we're passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society....

  • Accounts Receivable Officer

    2 weeks ago

    Brisbane, Queensland, Australia National Storage Full time

    Established in 2000, National Storage is one of Australasia's largest self-storage providers, tailoring self-storage solutions in 230+ storage centres across Australia and New Zealand. With a strong growth strategy in place we are seeking to attract and retain more great people to join our Centralised Arrears Management Team.**The Role:Based within our...

  • Technical Support Scheduler

    2 weeks ago

    Brisbane, Queensland, Australia Winson Group Full time

    Fantastic opportunity to build your scheduling skill set in a technical environmentJoin a supportive, friendly, and customer-focused teamGet paid to have your birthday offWe currently have an opportunity for a Scheduler to join our insignia Customer Technical Support department, suited to a highly organised, detail-oriented individual with proven scheduling...

  • Office Administrator

    2 weeks ago

    Brisbane, Queensland, Australia National Workforce Full time

    Western Suburbs Brisbane QLD$30 - $31 /hrTemporary$30 per hour + superPallet control experience beneficial Western suburbs location$30 per hour + superPallet control experience beneficialWestern suburbs locationOur client, an iconic Australian brand having commenced its operation in the early 1980's have grown from strength to strength over the years...

  • Processing Scheduler

    2 weeks ago

    Brisbane, Queensland, Australia Vendito Consulting Full time

    Sector- Building Products Job type Full Time Contact Location Brisbane Salary 60k/year 80k/year Reference We are seeking a detailoriented and highly organized Processing Scheduler to join our dynamic team at a national structural steel company. As a Processing Scheduler, you will play a critical role in ensuring the efficient flow of production processes by...

  • Service Scheduler Administrator

    2 weeks ago

    Brisbane, Queensland, Australia Centurion Full time

    Are you a detail-oriented and organised individual looking for an exciting career opportunity as a Service Scheduler administration? Look no further We are seeking a dynamic Administrator to join our team Culture and BenefitsLocation: Rocklea - Queensland - Free Parking Australia's largest privately owned Transport Company Attractive team benefits,...

  • Workforce Scheduler

    2 weeks ago

    Brisbane, Queensland, Australia Downer Group Full time

    ABOUT THE ROLEWe seek an enthusiastic, driven and organised individual with excellent communication skills to join our team working on the Energy Queensland Network. Depending on your location, you could work out of our Brisbane, Toowoomba, or Rockhampton offices. As a Workforce Scheduler, you are responsible for scheduling work activities within the Energy...