![Winson Group](https://media.trabajo.org/img/noimg.jpg)
Technical Support Scheduler
2 weeks ago
Join a supportive, friendly, and customer-focused team
Get paid to have your birthday off
We currently have an opportunity for a Scheduler to join our insignia Customer Technical Support department, suited to a highly organised, detail-oriented individual with proven scheduling experience.
About insignia:
insignia is a leading Australian-owned label manufacturer and industrial labelling and coding equipment distributor.
An award-winning company with a result-driven focus, we have multiple production and warehousing facilities across the country, supported by national sales and technical service offices.
What makes working at insignia special? As a start, we are passionate about our vision - Helping Australia Compete - and we've been successfully doing so for over 50 years as a subsidiary of the Winson Group.
Our people tell us that at Winson, they get the best of both worlds; our established position and size mean you'll get a 'big business' structure, support, and progression without giving up the opportunities for ownership, direct impact, trusted relationships, and a truly great culture.
About the role:
As an integral part of our Customer Technical Support team, your primary responsibility will be to facilitate Field Support Technicians' scheduling nationally for breakdown support and preventative maintenance agreements.
*customer contact via inbound calls,
*proactive follow-up communication about insignia's broad range of labelling and coding equipment.
- Prioritise service requests based on contract type, customer priority, and urgency of the issue, ensuring all interactions with customers are timely, professional, and supportive of their requirements.
For further details, please view the Position Description.
About you:
Our ideal team member has experience in a service or maintenance planning/scheduling role, using CRM / ERP, while possessing strong verbal and written communication skills.
Your strength in building effective relationships with customers and team members alike, together with your ability to work under pressure, embrace change, prioritise, and be highly organised will see you well-placed for success in this role.
Applications:
If you are excited by our culture and motivated to contribute to Winson Group's success, we want to hear from you
Please note applicants must have unlimited working rights in Australia.
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