Lead, UX Research

1 week ago

Sydney, New South Wales, Australia RELX Trading Australia Pty Limited Company Full time

LexisNexis is a global leader in providing industry-leading legal content to professionals across various markets. Our cutting-edge information solutions uphold the law across borders as the world and technology evolve.

Job Purpose:

As a Lead in UX Research, you will manage a team to understand user behaviors, needs, and motivations. You will also deliver research as an individual contributor, representing UX research to various audiences. Your high level of research input will be crucial for peers, managers, and executives.

Reporting to the Director, this is a permanent full-time role to be based in Sydney with the possibility of combined home/office-based arrangements to have flexible work-life balance.

Responsibilities:

  • Managing a team to plan and conduct research, analyze findings, and inspire ownership of results
  • Crafting broader research aligned to OKRs and UX Roadmap
  • Facilitating ideation with cross-functional teams
  • Collaborating with senior stakeholders to develop activities for gathering insights
  • Coaching others in selecting and applying research methodologies and insights frameworks
  • Leading the team in using data to establish key metrics for projects and inform research strategy
  • Focusing the team on priority problems from the customer's point of view
  • Identifying risks to users and ensuring a solid understanding of customer use cases
  • Collaborating closely with stakeholders to ensure user findings are fed into the design and engineering process.
  • Partnering with Marketing, Strategy, and Customer Insight to identify convergent opportunities
  • Ensuring recruiting activities are compliant and providing adequate training for the team
  • Assisting in vendor management for the team
  • Overseeing the curation of research best practices for meaningful impact
  • Instilling a culture of learning within the team

Requirements:

  • Have experience in a wide range of User Research methods like JTBD, Interview, Survey, etc.
  • Be capable of leading constructive reviews with team members for research study design and script writing
  • Be able to recommend appropriate sample sizes suitable for the research method
  • Be capable of independently practicing basic qualitative and quantitative analysis techniques
  • Be able to co-lead problem exploration with stakeholders
  • Have competence in identifying research strategies for solutions
  • Can create new frameworks that solicit meaningful insights within multiple product contexts
  • Be competent in managing PII compliantly and proficiently using research software

Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

  • Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

  • Discounted Health plan rate and Optical Assistance
  • Life assurance and income protection
  • Option to buy additional Annual Leave days
  • Employee Assistance Program
  • Flexible working arrangements
  • Benefits for you and your family
  • Access to learning and development resources

Your recruiter will advise you on the full benefits package for your location

About the Business

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.

To learn more about opportunities with LexisNexis or RELX Global, join us here:

We are looking to fill this role as soon as possible – apply now to be considered.

Thank you for your interest.

LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact

Please read our Candidate Privacy Policy.

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