Head of College Services

2 weeks ago

Newcastle, New South Wales, Australia Kaplan Full time
  • Student leadership position for the University of Newcastle College of International Education, operated by Kaplan Higher Education
  • 26 days' annual leave, including 1 for your birthday

Role

Join our team as the Head of College Services This pivotal role is all about crafting an exceptional student journey. You'll be the go-to person for all non-academic matters, from enrollment to student support and progression. Plus, you'll orchestrate key events and ensure students receive exceptional pastoral care. Collaborating with various stakeholders, your mission is to create the ultimate student experience. Accuracy and timely communication are paramount, and your flexibility and proactive attitude will be key

Responsibilities

  • Lead the Student Experience of the University of Newcastle College of International Education and be the first point of contact for all students studying on campus, creating a supportive and engaged community between staff and students
  • Provide excellent customer service, guidance and support to students regarding University of Newcastle College of International Education programs and services and respond professionally and accurately to students' enquiries
  • Coordinate and deliver major functions and events at the College including orientation and graduation to increase student engagement
  • Organise student social events including Newcastle Experience Week, deliver presentations and drive student engagement
  • Respond professionally, accurately and in a timely manner to students' inquiries by email, telephone or in person
  • Offer guidance in relation to student study progress and performance including attendance, welfare and transitional arrangements for new students
  • Liaise with Academic Staff, Learning and Teaching Director and College Director on matters relating to academic performance of students
  • Identify students who are not progressing as hoped in their studies and intervene with the required support while working closely with the Learning and Teaching Director and College Director
  • In collaboration with the University and College Director, assist with Under 18 student management whenever required
  • Liaise with the admissions team in relation to enrolment and post-admission enrolment processes
  • Encourage teamwork and collaboration through positive communication to help foster a high-performing, student-centric driven culture

Requirements

  • Bachelor level qualifications (essential)
  • 1-2 years experience in a student services role working with international students (essential)
  • Up-to-date working knowledge of key legislation, policies and procedures relevant to international students (essential)
  • A passion for Newcastle, the growth of the college and the success of college students
  • Advanced knowledge of the University of Newcastle program offerings and campuses
  • Positive and supportive communication style with experience across a variety of key stakeholders
  • Knowledge of ESOS Code of Practice
  • Proven experience in event management including planning, organising and hosting events
  • Excellent verbal and written communication
  • Working knowledge of Microsoft Office products and the ability to quickly learn new systems
  • A self-starter with a professional image who possesses accuracy and attention to detail as well as flexibility and a can-do attitude

Closing date 26th May 2024

Kaplan and the University of Newcastle

Kaplan is one of the world's leading providers of lifelong education, helping over one million students around the globe achieve their educational and career goals each year.

Kaplan International Pathways guides more than 20,000 international students to 35 partner universities around the world each year. The on-campus pathway college commenced delivery in Newcastle in early 2021 and is growing from strength to strength.

Join us at Kaplan and enjoy a great benefits package, our culture of inclusivity, and our support of our peoples' personal, professional & academic development.

Kaplan Australia has been recognised as an Inclusive Employer by Diversity Council Australia. We pride ourselves on being a kind and inclusive organisation that is reflective of our diverse student group across Kaplan Business School, Kaplan Professional and our Pathways Colleges, and truly value the richness and experience of our diverse team. We will use this momentum to continue to enhance our equity, diversity, and inclusiveness.

#LI-DF1

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