Reportable Incidents Handling Officer

2 weeks ago

Perth, Western Australia NDIS Quality and Safeguards Commission Full time

About the NDIS Quality and Safeguards Commission
The NDIS Quality and Safeguards Commission (the NDIS Commission) is an independent

agency established on 1 July 2018 to improve the quality and safety of NDIS supports and

services. The Commission is the dedicated national regulator of NDIS service providers in

Australia and a non-corporate entity under the Public Governance, Performance and

Accountability Act 2013.

The NDIS Commission's core legislative functions are to:
uphold the rights of, and promote the health, safety and wellbeing of, people with

disability receiving supports or services, including those received under the

National Disability Insurance Scheme

Job Reference

Number
017_02/23

Number of

Vacancies
1

Position Title
Reportable

Incidents

Handling

Officer

Division
Regulatory Operations

Classification APS 4
Branch Reportable Incidents Operations

Status Ongoing
Section Reportable Incidents WA

Salary Range
$74,357
- $79,924

Location Perth. WA

Contact

Person
Vicki Bors
Contact Job Title
Acting Assistant Director,

Reportable Incidents

Contact

Number

Date

Applications

Open
Wednesday 8

February 2023

Date Applications

Close
Wednesday 22 February 2023

11:30PM

NDIS Quality and Safeguards Commission 2

develop a nationally consistent approach to managing quality and safeguards for
people with disability receiving supports or services, including those received under
the National Disability Insurance Scheme

promote the provision of advice, information, education and training to NDIS

providers and people with disability

secure compliance with relevant legislation through effective compliance and

enforcement arrangements, including through the monitoring and investigation

functions conferred on the Commissioner by legislation

promote continuous improvement amongst NDIS providers and the delivery of

progressively higher standards of supports and services to people with disability

develop and oversee the broad policy design for a nationally consistent framework

relating to the screening of workers involved in the provision of supports and

services to people with disability

provide advice or recommendations to the National Disability Insurance Agency

(NDIA) and its Board in relation to the performance of the Agency's functions

engage in, promote and coordinate the sharing of information to achieve the

objects of the relevant legislation, and

provide NDIS market oversight, including:
i. by monitoring changes in the NDIS market which may indicate emerging

risk; and

ii. by monitoring and mitigating the risks of unplanned service withdrawal.

The NDIS Commission is a disability friendly organisation that offers interesting and

Commission.

Regulatory Operations

The Regulatory Operations Division comprises:
National Compliance Policy including Worker Screening

Provider Registration

State and Territories operations that deliver the NDIS Commission's function
relating to reportable incidents, compliance and enforcement. This include local

engagement; building provider capability to prevent and manage incidents

affecting people with disability; and undertaking compliance and investigation
activities, and enforcement action.

Key duties

In this role you will:
Reporting to the Assistant Director, Reportable incidents Handling Officers will be part of a
state-based team and will be responsible for carrying out a range of activities including:
Provide administrative support to the implementation, operation and monitoring of
the reportable incidents handling function.

Under direction, assist with the management of a caseload of incidents reported to
the Commission by providers, including engaging with providers, where requested,
on incidents.

NDIS Quality and Safeguards Commission 3

Under direction, support the education and training function for providers in
identifying incidents, preventing and effectively responding to abuse and neglect of
people with disability and provide information about the Commission's reportable
incidents handling function.

Monitor incoming incidents affecting the safety and wellbeing to ensure high-risk or
complex incidents are escalated to be dealt with expeditiously, and escalate any
delays or workflow obstacles to line managers and managers.

Liaise
regularly with managers to ensure the timely and effective management of
caseload.

Develop and maintain productive working relationships with a range of stakeholders
to facilitate the work of the management of incidents affecting the safety and
wellbeing of participants, and the NDIS Commission more broadly.

Actively participate in an environment where learning and information sharing is
encouraged.

**Skills, Knowledge, and Personal
Attributes**have the following capabilities:Relevant experience in a reportable incidents or risk management environment.

Ability to

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