Direct Banker

1 week ago

Melbourne, Victoria, Australia Bank of Queensland Full time

About the Role

Support delivery of the ME Business Plan by turning contact centre and self-generated leads into customers through providing great outcomes.

This is achieved through living the Customer Promises, being quick and easy to deal with, expertly managing quality and risk and ensuring customers are informed every step of the way.


Focus is to grow the portfolio and exceed acquisition targets with the support of contact centre leads and drive New to Bank customers.

Existing customers to be managed in a proactive way to retain as well as refer business.


Bankers will engage in their Local Area Marketing plan to be known as the face of ME and participate in Business activities to grow their personal brand.

Work with local BOQ OM to deepen professional relationships and work collaborate to assist customers.

About you

  • Established a core customer base with over 2 years competency experience as a Direct Banker
  • Proven experience in providing high level and efficient customer service
  • Knowledge and experience of working effectively with stakeholders
  • Good understanding of market and competitor developments
  • Technically sound in business development principles
  • Understanding of appropriate Regulatory Acts
  • Communication listen, clearly and simply state your point of view and / or knowledge
  • Customer focus understand and care about what the customer really wants

About Us

BOQ Group is a truly unique group of challenger brands with a purpose - to provide a genuine alternative to Australian financial services for customers and employees.


Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal - to build social capital through banking.

That's creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.


BOQ Group's inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day.

We embrace difference and believe that our workforce should reflect the customers and communities that we serve.


Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our Perks

  • Flexible working arrangements
  • Discounted financial products
  • Salary sacrificing options
  • Paid parental leave with no minimum
  • Purchase annual leave
  • Discounted private health insurance plan
  • Employee Assistance Program (EAP)
  • Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility
  • BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

How to Apply
BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities.

When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.


If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act.

These checks may include, but are not limited to:
identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference:
BOQ03809

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