Business Direct Advisor

2 weeks ago

Melbourne, Victoria, Australia NAB - National Australia Bank Full time
Recognised as a top #3 employer on the 2023 LinkedIn Top Companies list to grow your career

  • Be supported to grow your career at NAB
  • Make a genuine difference through the work you do

It's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on you
Your job is just one part of your life.

When you bring your ideas, energy, and hunger for growth to us, you'll be recognised and rewarded for your contribution in return.

You'll have our support to excel for our customers, deliver positive change for our communities and grow your career.

It's a good time to see what more you can find at NAB as a Business Direct Advisor.

The role


As a Business Direct Advisor supporting our business customers, you will be providing customers with exceptional first contact service resolution as well as educating customers about the digital options available.

As the first point of contact for these customers, you will be supporting them through their day-to-day banking needs and helping them grow their passion in to a successful, thriving business.


So, what's your main goal as a Business Direct Advisor? To provide an exceptional, professional, personable experience to our valued customers every single time they call - and we believe that you can only do this by bringing your unique personality to every call.


A typical day for you involves:

  • Taking calls from all segments of Business customers and resolving their initial query
  • Building rapport and credibility and remaining present with the individual that I am talking to
  • Actively participating and contributing to the daily operating rhythm including skilling, reporting and servicing standards
  • Actively seeking opportunities to improve on current processes
  • Actively participating in professional development, 1:1 performance management and coaching sessions with my Team Lead to improve performance

What you will bring


To become a successful banker in our Inbound Business Servicing team you will have a can-do attitude and enjoy working as part of a team where your individual performance contributes to the team's success.

Your quick thinking and problem-solving abilities, coupled with your passion for customers, will see you develop and thrive, and build a successful career in banking.


We ask that you:

  • Have excellent time management and problemsolving skills
  • Have a desire to continuously develop and challenge yourself
  • Thrive in a high energy, supportive team environment
This role may be based in
Melbourne CBD or
Knox (your preference). In the first 3 months, training will take place in either location, Monday to Friday between 9am and 5pm. Following this you will be working on a rotating roster.


This role will allow for hybrid working, with a mix of on site and remote working across the week, once training is complete.

However, we would require you to be on site for training as we think this works best in person.

A diverse and inclusive workplace works better for everyone.
At NAB, we're intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It's a huge part of what makes NAB such a special place to be.

More focus on you
We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of.

We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits.

We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities.

To learn more, visit the Benefits of Working at NAB page on our website.

Join NAB
If you think this role is the right fit for you, we invite you to apply

If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.

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