Service Management Analyst

3 weeks ago


Sydney, New South Wales, Australia M&T Resources Full time

Sydney

IT & Telecomms
Systems Analyst

  • Highly flexible WFH or at their amazing offices in Macquarie Park
  • Long term career move with extensive professional development
  • Excellent salary and benefits on offer

The Company:

Our 'Professional Services' client has an excellent reputation and a global footprint spanning Australia, Asia, Europe and the USA.

They offer a broad range of legal services and are well known for being flexible, dynamic, and pragmatic.

The Role:

Currently undergoing significant growth, the company is seeking an experienced Service Management Analyst to join their team.

Your remit will be broad and will include:

  • Provide leadership on Priority Incidents, including DR and BCP scenarios.
  • Manage incidents raised to major incident and problem status
  • Work through problem management processes
  • Work closely with Service Desk
  • Monitoring and awareness of all major incidents and problems
  • Support and drive the Problem management processes

This is an incredible career move and in return you will need to have:

  • 4+ years' experience in a similar role
  • Strong ITSM process management skills
  • Skills in a structured Incident/Problem/Change environment.
  • Strong knowledge of ITIL processes and functions
  • Excellent customer service skills
  • Excellent influencing skills
  • The ability to communicate technical information on a nontechnical level


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