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Meetings & Events - Group Travel Manager - Melbourne, VIC
3 months ago
Opportunity
Based in Melbourne, Brisbane or Adelaide, the Group Travel Manager is the face of the FCM Meetings & Events Group Travel Team to a large mix of customers. Group Travel Managers must have the ultimate customer centric mindset and always demonstrate solution-based thinking. Effective communication and relationship building skills are key to ensuring our corporate customers always receive an exceptional experience.
A Group Travel Manager is an expert in the booking and management of group or fully independent travel requirements for a broad range of customers including Corporates, University and Special Interest groups. Embodying all elements of the FCM Meetings and Events brand, the Group Travel Manager is results-driven and delivers successful execution of MICE projects through customer engagement, proactivity, and excellent attention to detail.
A successful applicant will:
Show expertise in corporate travel product knowledge to deliver the best outcome for the customer & FCM M&E Assist in the budgeting and execution of professional and accurate business travel arrangements for our corporate accounts including air, car, hotel, and ground transportation reservations. Follow company procedures, account guidelines and customer service standards in; sourcing products, quoting, making travel arrangements, ticketing, ticket exchanges/changes, CRS/GDS productivity, correct record keeping and admin entry Be an excellent communicator and maintain a high level of professionalism Have excellent time management skills and ability to multitask to meet deadlines Have excellent project management skills Show an adaptability to changing work environments and stakeholder requirements Work as a team member or individual to complete all related project functions related to servicing the client. Maintain favourable working relationships with key internal and external stakeholders Demonstrate a proactive approach in providing solutions to complex logistical challenges Expertise in fares and complex itineraries, amazing attention to detail and a passion for customer service. Based in Melbourne, Brisbane or AdelaideAll about you:
GDS: SABRE - essential Microsoft Office skills - specifically excel - essential Major airline group booking platforms - experience preferred Event Management Technology - Events Air/Cvent experience preferred Previous Group Travel /MICE experience (3 Years) preferable Previous experience in customer facing rolesRemuneration and Benefits:
Generous remuneration structure with base salary + uncapped incentive + Super (OTE 90 –110K + super) Excellent career progression pathway within travel & events team Travel discounts, in-house financial and health services Ongoing training and professional development Fun and inclusive work environment Global career opportunities in a network of brands and businesses Flexibility with potential hybrid arrangementsIf you understand the value of being your client's travel expert by providing exceptional, tailored customer service, then consider FCM Meetings & Events and apply now
