Aps5 Case Management Support Quality Officer

1 week ago


Melbourne, Victoria, Australia Chandler Macleod Full time

As one of Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies.

For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our

Federal Government client is seeking to engage an

APS5 Case Management Support Quality Officer on a contract for 12 months in Richmond.

Position Overview

Duties & Responsibilities:

  • Conducting quality assurance and quality control activities in relation to AAT Case Management processes and decision making.
  • Implementing a range of moderate to complex quality surveys.
  • Providing professional and technical commentary to survey findings and improving decision making, dispute resolution practice and performance.
  • Assisting in developing and implementing improvement strategies for delivering branch goals and strategic objectives.
  • Supporting the Quality team in delivering a range of Quality projects, for informing and improving AAT Case Management practice.

Key skills required for the role:

  • Previous experience in conducting Quality surveys in a human centred service environment.
  • Ability to execute an agreed plan of action for specific tasks
  • Attention to detail and time management skills
  • Ability to provide constructive feedback
  • Competence in using IT

Desirable skills to have for the role:

  • Understanding of, and/or previous experience with NDIA/NDIS functions
  • Team player
  • Ability to comprehend and synthesise high volumes of information

Mandatory Requirements:

  • Applicants must be Australian citizens.


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