Level 1 Support Analyst

2 weeks ago

Melbourne, Victoria, Australia Civica UK Ltd Full time

Changing communities for the better starts with you
Join us on our mission to change the world.


Civica is a global organisation of over 5,000 employees, providing smart software to deliver the public services of the future and improve outcomes for citizens.

We are problem solvers and experts in our field. And we love what we do because it makes a difference to those who really need it.

In our team we have some truly amazing people - smart, passionate, fun. And there's plenty of room for you to join us.

So, are you ready to become part of our vision in building a better world though smart software and cloud services?

What does it take to become a Civican?


Working across our internal and customer environments, building robust solutions and providing specialist engineering support needs all your natural superpowers to be at the ready.

You have deep and broad technical expertise across mature and emerging technology platforms.


Being a part of our Central Services Business Unit, you will be providing ongoing support to the existing customers of Civica's Software to increase usability.

You thrive on complexity, where opportunities to learn and teach show up every day

A day in the life


You understand the importance of record keeping, so you will collate customer and platform environment technical specifications and maintain up-to-date knowledge articles and configuration documentation.


We welcome your unique talents

  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group (Internal and external stakeholders) whilst providing an excellent customer experience.
  • Ability to meet, and even exceed, KPIs.
  • High attention to detail with strong problemsolving skills
  • Excellent phone manner
  • Ability to work well in a team environment
- and a Diploma of Information Technology or relevant work experience within a contact centre environment.

Why you'll love working with us
We know that when our people are happy they will work better and have greater work satisfaction.

We are an Australian Business Awards Employer of Choice and a UK Financial Times Diversity leader for the second year in 2021, rising 400 places and ranking 10th overall in the IT and software sector.

We work with leading organisations such as the Tech Talent Charter and White Ribbon

So here at Civica, we look after you.

Here's what you can expect:
Career opportunities - we take great satisfaction in seeing you grow and share your knowledge to other parts of our large business

We're all different - and we love this about us. We provide an inclusive, safe and welcoming environment to all Civicans, new and old

Focus on learning - there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Donate a Day leave where you can volunteer for a charity of your choice

Do you see yourself in this role? If so, then we would love to hear from you. Please include a cover letter outlining how your experience, aspirations and values are a match, along with your resume and we will take it from there

We are an equal opportunity employer.

We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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