IT Support Analyst

2 weeks ago


Melbourne, Victoria, Australia people2people Full time

Employer of choice within the legal industry who puts their people first:


  • Collaborative and friendly team with a vibrant work culture:
-
Great learning and training opportunities:


  • Beautiful state of the art office and facilities in Melbourne CBD 3000:
-
Salary up to $75k package


An employer of choice within the legal industry is seeking an IT Support Analyst (Level 1 and 2) to join their friendly IT team.

You will have prior IT support experience responding to basic queries through a ticketing system and have excellent communication skills to provide support to all levels of staffs.

***
THE ROLE
Reporting to the Service Desk Manager, this position has the prime responsibility for providing IT Support for all staff and partners including:

  • Logging and tracking all service desk calls and walk up requests, including incidents and escalations for complex issues;
  • Maintaining the Service Desk function in such a manner that team members understand the weekly status of the work and are confident that all first level demands are being met;
  • Providing statistical reports reflecting service desk activity for management review and quality control purposes;
  • Rollout, set up and tracking of IT equipment including laptops, smartphones, handsets and Dictaphones and;
  • Providing an advanced level of technical and operational support

THE CANDIDATE

  • Prior experience in level 1 or 2 IT support will be ideal
  • Demonstrate excellent communication and interpersonal skills
  • Knowledge of both hardware and software including Windows 10, MS Office 365, MS Teams, ITIL, and ITSM will be desirable

WHAT IS IN IT FOR YOU

  • Truly positive work culture with supportive management and team
  • Employer of choice within the legal industry who puts their people first, especially in diversity and wellbeing initiatives
  • You will be able to access all the resources that traditional law firms offer, whilst working in a forwardthinking and innovative environment.
  • Great learning and progression opportunities

APPLY NOW
**Applicants must have full working rights in Australia to apply
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