IT Support Analyst
2 weeks ago
Employer of choice within the legal industry who puts their people first:
Collaborative and friendly team with a vibrant work culture:
Great learning and training opportunities:
Beautiful state of the art office and facilities in Melbourne CBD 3000:
Salary up to $75k package
An employer of choice within the legal industry is seeking an IT Support Analyst (Level 1 and 2) to join their friendly IT team.
You will have prior IT support experience responding to basic queries through a ticketing system and have excellent communication skills to provide support to all levels of staffs.
***THE ROLE
Reporting to the Service Desk Manager, this position has the prime responsibility for providing IT Support for all staff and partners including:
- Logging and tracking all service desk calls and walk up requests, including incidents and escalations for complex issues;
- Maintaining the Service Desk function in such a manner that team members understand the weekly status of the work and are confident that all first level demands are being met;
- Providing statistical reports reflecting service desk activity for management review and quality control purposes;
- Rollout, set up and tracking of IT equipment including laptops, smartphones, handsets and Dictaphones and;
- Providing an advanced level of technical and operational support
THE CANDIDATE
- Prior experience in level 1 or 2 IT support will be ideal
- Demonstrate excellent communication and interpersonal skills
- Knowledge of both hardware and software including Windows 10, MS Office 365, MS Teams, ITIL, and ITSM will be desirable
WHAT IS IN IT FOR YOU
- Truly positive work culture with supportive management and team
- Employer of choice within the legal industry who puts their people first, especially in diversity and wellbeing initiatives
- You will be able to access all the resources that traditional law firms offer, whilst working in a forwardthinking and innovative environment.
- Great learning and progression opportunities
APPLY NOW
**Applicants must have full working rights in Australia to apply
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