IT Desktop Support Engineer Level 1/2

1 week ago

Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

Are you a passionate IT professional with outstanding problem-solving skills? Do you thrive in a fast-paced environment, eager to provide top-notch support to end-users? Look no further We are seeking talented individuals like you to join our dynamic IT team as Desktop Engineers Level 1 and Level 2 professionals.

Job Responsibilities:

Provide prompt and efficient technical support to end-users via phone, email, or in person. Troubleshoot and resolve hardware, software, and network issues for Level 1 inquiries. Diagnose and resolve complex technical problems for Level 2 escalations. Assist with user account management, password resets, and access rights. Document all support activities and resolutions in our ticketing system. Collaborate with other IT teams to ensure timely and effective problem resolution. Maintain and update the knowledge base for common issues and solutions. Communicate technical information in a clear and concise manner to non-technical users.

Qualifications:

Solid experience in IT support or a related field. Strong knowledge of hardware, software, and networking principles. Proficiency in troubleshooting technical issues across various platforms. Excellent communication skills, both verbal and written. The customer-focused mindset with a strong commitment to providing exceptional service. Ability to work under pressure and prioritize tasks effectively. Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or Cisco Certified Network Associate (CCNA) are a plus. Experience with ticketing systems and remote support tools is preferred.

Benefits:

Opportunities for professional growth and career advancement. Great remuneration package available Collaborative and inclusive work environment. Ongoing training and development programs. Cutting-edge technology and resources. Work-life balance with flexible scheduling options. Employee wellness initiatives. Chance to make a meaningful impact in a rapidly growing company.

If you are driven by the desire to provide exceptional IT support, we want to hear from you

To discuss this role please call Waylon Wojcik on today as this role is an immediate start.

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