Service Delivery Analyst Level 1 and 2

2 weeks ago

Melbourne, Victoria, Australia Talent International Full time

Job Details:

Location
St Kilda

Salary
AU$40 - AU$44.40 per hour

Job Type
Full Time

Ref
BBBH102880_

Contact
Kylie McManus

Posted
about 3 hours ago

Opportunity
Are you a sports fan? Would your dream be to combine your day job with your passion for Australia's leading game by supporting technology and infrastructure at one of the key grounds?


This is an URGENT 6 week contract on offer with the potential to extend based in Melbourne's inner bayside suburbs.


Role

Working with a nationally distributed team with 1-2 others in Melbourne, you'll be providing Level 1, Level 2, and hands-on troubleshooting and support of Windows 10, O365, Audio Visual and third-party networking, peripherals.

This is a role where you'll be supporting the business and patrons at Tier-2 venues. Hours are Monday to Friday 9am to 5.30pm and after hours as required. You'll be joining the on-call roster rotated through the team - working from home if called. Some travel may be involved at times.

You'll be working with a number of internal stakeholders, sponsors, national broadcasters and third-party providers.


This role would suit an experienced Level 1/2 with some desktop support to hit the ground running given the timeframes.

Willingness to be hands-on and wear multiple hats is required.

Role

  • Technical Support Level 1/2 to staff and contractors at various locations
  • Support the SOE, resolve issues, following ITIL incident management processes
  • Manage escalations to vendors as needed
  • Support staff and visitors with hotdesking needs
  • Ensure asset registers are up to date and user identity records current
  • Provide oncall support on a rostered basis around the national team

Requirements:

  • 35+ years' experience in infrastructure support and systems administration within a Microsoft environment
  • Level 1,2 support and troubleshooting ability to wear multiple hats
  • Excellent communication skills and ability to work with third parties, sponsor, network broadcasters
  • Ability to work well under pressure, remain calm and professional at all times
  • Ability to work with senior executives and support their VC, presentation and boardroom technology at times under pressure
  • Bachelor's degree and tertiary qualifications in Information Technology
  • Experience supporting Windows 10, O365, Audio Visual, Telephony, Networks
  • Experienced with logging, incident management tools (eg Sumo Logic, PagerDuty)
  • Ability to work weekends remote from home if called on support roster
  • Friendly, outgoing, easygoing personality who works well with a range of people and supportive team player
  • Ability to pass a national police check and working with children check as needed
  • Have full time working rights (40 hours) per week is required.
Urgent Requirement

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