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Group Reservation Coordinator

3 months ago

Canberra, ACT, Australia Crowne Plaza Hotels & Resorts Full time

As a Groups Reservations Coordinator you'll make sure all our clients' group booking run smoothly - acting as both brand ambassador and trusted partner – you'll connect internal teams to deliver a seamless experience for group guests and as well as partnering with external stakeholders to maintain strong partnerships for long-term contracts..
Responsibilities:
Everyday is different but you'll mostly be:

  • In charge of all group enquiries, contracting and coordination, including guest rooms
  • Seeking proactive measures to maximise all opportunities to increase sales
  • Developing and maintaining relationships with key clients and outside contacts
  • Manage the rooming list process for all group segments
  • Conduct group briefings and site inspections
  • Liaise with the Revenue Team & Reservations Department for room availability and room preferences
  • Liase with finance to ensure billing is accurate and credit approvals are processed correctly.

Requirements:

  • Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
  • Proven communication skills across, phone, email & face to face style interactions
  • Proficient in the use of Microsoft Office, experience with Opera and Delphi highly regarded
  • Problem solving and organizational abilities
  • Experience working in a hotel reservations or front office role
  • Must have working rights for Australia


What we offer:
You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including:

  • Paid Birthday Leave
  • Hotel Perks like accommodation and Food & Beverage discounts
  • Enhanced parental leave
  • Proactive health days and flexible work options
  • Your career journey will be supported through our lifelong development program
  • IHG Career Milestone celebrations
  • Transfer of entitlements as you move and grow with IHG
  • Access to our discount retail platform that makes your pay go even further

We are proud to be IHG and we know that you will be too #Gofurthertogeher.