Call Center Officer

2 weeks ago


Brisbane, Queensland, Australia Chandler Macleod Full time

Location
***- Brisbane, Queensland
Category
***- Call Centre
Salary
- $ AUD - $ AUD Hourly
Posted

  • 14Nov2023
    Work type
  • Casual/Temp
    Contact
  • Joy Delos Reyes
    Reference
  • BH153898
    About the company:
Government department tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia. Currently seeking a talented Call Center Officer to join their busy team for an 12-month temporary assignment.

About the role:


As Call Center Officer, you will communicate with and provide advice on a range of matters to resolve moderately complex to complex enquiries.


In addition, key duties include:

  • Managing complaints coming into the agency
  • Assessing, recording, resolving and referring as required
  • Managing escalated complaints and working to strict deadlines
  • Drafting and sending high quality written correspondence
  • Coordinating correspondence, briefing and reporting functions

About you:

  • Previous experience of responding to complaints both over the phone and written
  • Government or Healthcare background is a must
  • Extensive experience of dealing with escalations and associated investigations
  • Strong communication skills both over the phone and written
  • High attention to detail

Benefits:

  • ASAP start (pending Federal Police Clearance)
  • 12month temporary assignment


Full time hours
  • Monday to Friday 7.5 hours per day
  • Chermside, QLD location
- $55.24 per hour + super
  • Call Centre Operator

    2 weeks ago


    Brisbane central business district, Queensland, Australia Davidson Group Services Full time

    About the CompanyDavidson are a preferred supplier for the Government sector and have strong partnerships within local, state and federal government. We currently have multiple opportunities for experienced Call Centre Consultants to commence a temporary contract.Key Responsibilities: Answering inbound calls and responding to customer inquiries Providing...


  • Brisbane, Queensland, Australia Amazon Full time

    Job ID: | Amazon Corporate Services Pty Ltd Data Center Operations designs, installs & maintains the world's largest Computing Infrastructure.We are looking for skilled Data Center Engineers with a passion for technology to help us expand our cloud to the next level.More about us: Amazon Web Services (AWS) offers an exciting, dynamic and challenging...


  • Brisbane, Queensland, Australia 1300 Smiles Dentists Full time

    Join Our Dynamic Team at 1300SMILES Dentists in Townsville We're on the lookout for enthusiastic Dental Call Centre Operatives to become part of our vibrant team. Whether you're looking for a casual, part-time, or full-time role, we have a variety of opportunities waiting for you Why 1300SMILES Dentists? At 1300SMILES Dentists, we are not just a dental...


  • Brisbane, Queensland, Australia Linde plc Full time

    An exciting opportunity for an experience Customer Service Officer to join an amazing organization.What you will enjoy doingYou will deal with incoming customer calls, correspondence, and enquiries, including account queries, and the processing of orders and paymentsAdhere to and communicate to customers and staff alike, all company statutory regulations...

  • On-call Officer

    2 weeks ago


    Brisbane, Queensland, Australia Strive Community Care Full time

    Introduction:ABOUT USDescription:THE ROLEThe responsibilities of the role include:Act as the primary point of call for decisions relating to crisis management, staffing issues, and incident reporting Provide employees practice advisory and debriefing services during or after critical incidents Stakeholder liaison and mandatory reporting where required...


  • Brisbane, Queensland, Australia Agriculture and Fisheries Full time

    What you will do As our Knowledge Management Officer, you will: Develop and maintain ICT knowledge collections, utilising the knowledge centered service (KCS) philosophy.Prepare and maintain policies and procedures relating to the use of knowledge artefacts in the delivery of ICT support services.Monitor, analyse and review industry trends in knowledge...

  • Collections Officer

    2 weeks ago


    Brisbane, Queensland, Australia Hudson AU Full time

    Located in Toowong, this is an 8-week contract position with the potential for further extension or a permanent role.Role Overview:Initial 8-week contract starting Monday 27th May - possibility of extension or securing a permanent position based on performance. Location: Toowong. Full-time position, 37.5 hours per week from Monday to Friday, 8:00 AM to 04:00...


  • Brisbane, Queensland, Australia Australian Retirement Trust Full time

    About the RoleWe have an exciting opportunity to join our Member Services team in our Contact Centre as a Member Solutions Consultant, where we offer multi-channel contact including inbound and outbound calls, email, and live chat.As part of our Member Services team, you will support Australian Retirement Trust members, employers, and external financial...

  • Network Officer

    2 weeks ago


    Brisbane, Queensland, Australia Transport and Main Roads Full time

    Join Our Team at CITEC Integration and Enabling TechnologiesAre you ready to be part of a team that leads the way in ICT asset design, procurement, and management? Look no further CITEC Integration and Enabling Technologies is at the forefront of providing essential ICT services for the Queensland Government, including data centers, networks, and cyber...


  • Brisbane, Queensland, Australia Randstad Full time

    Our Client:Our client is a respected authority in maintaining the reliability and integrity of one of the most crucial information databases in our state, safeguarding people's most valuable possessions. Their services play a pivotal role in Queensland's development and ensuring the security of property owners and interest holders.The Customer Service...


  • Brisbane, Queensland, Australia Found People Full time

    Customer Service / Telemarketer A leading, Australian owned construction materials supplier are seeking experienced Customer Service Officers to complement their existing team. We require customer service experience within a call-center environment; a professional phone manner and competent IT skills. The ability to adapt to a variety of software systems is...


  • Brisbane, Queensland, Australia Found People Pty Full time

    Customer Service / Telemarketer A leading, Australian owned construction materials supplier are seeking experienced Customer Service Officers to complement their existing team.We require customer service experience within a call-center environment; a professional phone manner and competent IT skills. The ability to adapt to a variety of software systems is...


  • Brisbane, Queensland, Australia TROOCOO Pty Ltd Full time

    12-month initial contracts- $44.49 p/hour + super South Brisbane LocationTroocoo are partnering exclusively with a large State Government Department in the recruitment of30 Part-time Inbound Call Centre Officers (AO3).TroocooTroocoo are an Australian privately-owned, national executive search, recruitment, and HR solutions business. Troocoo have a dedicated...


  • Brisbane, Queensland, Australia u&u Recruitment Partners Full time

    Who are u&u?Who are we partnering with?u&u is partnering with a specialist engineering organisation that are renowned for their dynamic and diverse nature and are committed to the development of their employees. We are seeking an Customer Service Officer who will be based within their Head Office which is located on the riverside of Brisbane.The Role:Your...

  • Claims Officer

    2 weeks ago


    Brisbane, Queensland, Australia The Andersen Partnership Full time

    Competitive Salary Packages High Performing Team with incredible team culture CBD Location close to public transportWe are partnering with a respected and established boutique Brokerage firm in Brisbane CBD who are looking to grow their team with an experienced claims officer. This is a full time position close to public transport in a high performing and...

  • Call Centre Officer

    2 weeks ago


    Brisbane central business district, Queensland, Australia Davidson Recruitment Full time

    About the CompanyDavidson are a preferred supplier for the Government sector and have strong partnerships within local, state and federal government. We are currently recruiting experienced Call Centre Consultants to commence in the new year.About the Role:As a Call Centre Consultant, this role is responsible for delivering an exceptional customer service...


  • Brisbane, Queensland, Australia Elgas LIMITED Full time

    Elgas LIMITEDCustomer Service Officer Call CentreBrisbane (QLD), Australia | req17616An exciting opportunity for an experience Customer Service Officer to join an amazing organization.What you will enjoy doing You will deal with incoming customer calls, correspondence, and enquiries, including account queries, and the processing of orders and payments Adhere...

  • Network Officer

    2 weeks ago


    Brisbane, Queensland, Australia The State of Queensland Full time

    Transport and Main Roads (Organisation site ( ) ) CITEC; Transformation & Enabling Technologies; QG Customer & Digital Group; Brisbane Looking to join a leading team in ICT services? CITEC Integration and Enabling Technologies is hiring As a key provider for the Queensland Government, we manage data centers, networks, and essential services, including...


  • Brisbane, Queensland, Australia Troocoo Full time

    Kick-start/develop your corporate career in a fun and supportive team environmentJoining a well-known professional services business, with a great culture and strong values, working as part of the inbound contact center. This role is due to commence on the 24th June, 2024.About the roleThis is a pivotal position forming part of the customer service team....


  • Brisbane, Queensland, Australia Call 2 Clean Full time

    ResidentialLooking for a cleaning position?Wanting to take that next step in your career?This is the job for youAt Call 2 Clean, we specialise in the cleaning of Residential homes.We are currently looking for a cleaner to work in our business.We have many different sites and are needing staff for our residential sites located in BrisbaneThis is a casual...