Collections Officer

1 week ago


Brisbane, Queensland, Australia Hudson AU Full time

Located in Toowong, this is an 8-week contract position with the potential for further extension or a permanent role.


Role Overview:

  • Initial 8-week contract starting Monday 27th May - possibility of extension or securing a permanent position based on performance.
  • Location: Toowong.
  • Full-time position, 37.5 hours per week from Monday to Friday, 8:00 AM to 04:00 PM (Option for 30 hours part-time, but preference is for full-time).
  • 100% in-office work due to the nature of the role.
  • $34.58 per hour + Superannuation benefits.
  • Comprehensive training provided prior to commencement.
  • Candidates must possess full working rights and be open to a Police check for eligibility.

Responsibilities:

  • Reporting to a Team Leader, responsible for managing customer accounts to ensure prompt debt collection and revenue optimization.
  • Engage in outbound calls to customers with outstanding debts.
  • Negotiate and establish payment plans with customers.
  • Handle customer inquiries regarding account details, outstanding balances, and payment agreements.
  • Adapt communication strategies to individual circumstances for mutually beneficial payment arrangements.
  • Maintain accurate records.
  • Achieve daily, weekly, and monthly KPIs in alignment with departmental standards.

Preferred Candidate Profile:

Our preferred candidate should possess exceptional interpersonal and communication skills, with prior experience in a call center setting. Effective listening skills to tailor solutions for customers will facilitate a smooth transition into the role.


Requirements:

  • Prior experience in a call center environment is desirable.
  • Patient and adept at handling various customer interactions.
  • Strong communication skills and the ability to convey information clearly.
  • Quick to grasp and apply relevant laws and regulations governing debt collection.
  • Capability to meet Key Performance Indicators.

If this opportunity resonates with you, we encourage you to apply.


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