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Call Centre Officer

3 months ago

Brisbane central business district, Queensland, Australia Davidson Recruitment Full time

About the Company
Davidson are a preferred supplier for the Government sector and have strong partnerships within local, state and federal government. We are currently recruiting experienced Call Centre Consultants to commence in the new year.

About the Role:

As a Call Centre Consultant, this role is responsible for delivering an exceptional customer service experience for customer's queries and assisting with a positive attitude

Addition duties include:

Responsibilities:

  • Answering inbound phone enquiries
  • Understand the legislations and polices
  • Updating customer database to ensure all information is correct
  • Accurately manage multiple tasks at once and meet deadlines
  • Providing clear and accurate instructions to customers with confidence.

Skills & Experience:

  • Previous experience in a high volume fastpaced call centre would be highly desirable
  • Exceptional customer service experience
  • Confidently engaging with customers
  • Understanding the customer and determine the appropriate action

The Benefits:

  • Working within a great team
  • Gain experience within a Key State Government Department
  • Possibility to turn into a longterm opportunity