Ai Voice Platform Manager

2 weeks ago

Macquarie Park, Australia Optus Full time

At Optus, we don't sit back and let the future happen to us - we're out there making it. By expanding into new technology and relentlessly improving every day, we're creating a better tomorrow for all Australians.

We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.

We're seeking a versatile and technically adept AI Voice Platform Manager to join our growing team. In this pivotal role, you'll demonstrate your technical skills and telecommunications expertise to manage and optimise our voice platform, ensuring its smooth operation and continuous improvement.

The day to day

  • Manage and supervise the health and performance of the voice platform, identifying and resolving any technical issues, whilst analysing platform performance metrics and seeking opportunities for optimisation and scalability.
  • Collaborate with internal teams to ensure a seamless user experience for voice services, and to implement controls and security protocols.
  • Manage and implement sophisticated routing requests from the business.
  • Collaborate with engineering teams to identify and implement platform improvements ensuring minimal latency, jitter, and packet loss.
  • Generate regular performance reports on voice network performance metrics, highlighting trends, areas for improvement, and actionable insights.
  • Collaborate with vendors and service providers to evaluate new technologies, and ensure alignment to service level agreements.
  • Work with technology from external parties and vendors such our Goggle CCAI, Afiniti, IP Payments system, Bambora, NICE, Goliath, Google Text to Speech, Cyara, SMS and multiple API interfaces.

Why you are our next Voice Platform Manager

  • Substantial hands on experience in a technical role related to voice technology, telecommunications infrastructure, or network operations.
  • Solid understanding of VoIP protocols (SIP, RTP) and telecommunications architecture, underpinned through experience working with voice platforms and telephony equipment.
  • Excellent problem-solving and analytical skills with the ability to identify and resolve complex technical issues.
  • Good communication and collaboration skills, plus collaborative ability to work effectively with both technical and non-technical teams.
  • Passion for continuous learning and staying abreast of the latest advancements in voice technology.

What's in it for you?

  • 3 days in the office, 2 days remote – with flexible hours to suit
  • Inclusive paid parental leave, up to 14 weeks for the primary care giver
  • All Optus employees have access to resources, webinars and support via the 'Parents at Work portal'
  • Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University)
  • Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network
  • Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
  • Two easy travel options to Sydney Campus: Optus bus from Sydney CBD (20min travel time) and Macquarie University Metro Station (every 6-8 minutes); morning and afternoon

Keen to see what it's really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes

At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email along with your preferred method of contact and we will be in touch.

For more information on Diversity, Inclusion & Belonging at Optus, please visit

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