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Equity Client Services
3 months ago
Melbourne- Ancillary Areas- Contract or TemporaryOur client is a leading wealth management provider seeking a Client Services who is able to speak Mandarin fluently to join their team in Melbourne on a 12-month contract.
As a Customer Service Agent, you will be the primary contact for our clients Asia- Pacific based employees of multinational companies who use our client as their Corporate Benefits Administrator.
In this multi-faceted role, you will work with clients on the execution and administration of their corporate share/ option accounts.
Mandarin and speak
English fluently.
Key responsibilities:
- Receive inbound calls from participants, assess needs, answer enquiries, identify issues and implement the appropriate solutions
- Investigate and resolve customer complaints and concerns, and escalate where resolution cannot be reached
- Meet Key Performance Indicators (KPIs)
- Handle an average of 2040 inquiries per day
- Educate clients in the use of corporate website
Key requirements needed:
- Clear, fluent, effective English, native Mandarin speaker (speaking Cantonese would be an advantage)
- Professional phone manner be an effective and understanding listener
- Experience in customer service would be an advantage
