On-Highway Service Manager

3 weeks ago

Brisbane, Queensland, Australia Penske Full time

Job Description

Your New Opportunity:

With a strong team of On-Highway Heavy Diesel Mechanics, Customer Service Professionals and Administrative Staff we need strong leadership. This is the ideal opportunity to take the next step in your career.

Your role is integral to the ongoing success of the Wacol branch so we're looking for someone who has the energy and drive to exceed and deliver results. You'll report into our Branch Manager, with a focus on monitoring and improving KPIs, while enhancing the customer experience and value offered within all aspects of the Service Department.

With a customer centric approach, exceeding customers' expectations will drive you. You pride yourself in being a strong communicator, with outstanding attention to detail. With a history in a transport industry Service Manager role, you'll have the skills to measure your departments performance against both the business plan and budget, and you'll build and maintain a strong customer base, while actively canvassing for additional business opportunities, while promoting Penske Australia's products and services

About you:

  • At least 5 years' managerial experience in an industrial/service environment, preferably within the heavy vehicle transport, or engine industries.
  • A passionate, engaging and resilient personality with demonstrable experience in successfully managing, developing & motivating a workforce.
  • Strong experience in understanding and interpreting business financial information including budgets and monthly financial reports.
  • The ability to understand and grasp technical product information & product fault resolution.
  • Demonstrated skills in managing customer relationships.
  • Sound On Highway knowledge, with experience in Western Star, MAN, Dennis Eagle, Allison, Detroit and mtu products ideal.
  • An understanding of labour sales & costs, gross margin, expenses and other financial ratios.
  • A commitment to, and promotion of safe work practices with a good understanding of HSE responsibilities, and the strong time management skills.
  • Have effective communication and teamwork skills, and actively promote Penske's values and purpose.

About Us:

An iconic brand in both the business and racing worlds, Penske is a Fortune 500 company with a global presence. A leader in the Australian commercial vehicle, power engine and racing industries, Penske represents market-leading products such as Western Star, MAN, Dennis Eagle, mtu, Detroit and Allison across some of the most dynamic on- and off-highway markets in the country.

Why join Penske?

At Penske, we know it is our people at the heart of our success and we want to make sure you have everything you need to do a great job. That is why as well as a great work environment and state of the art facilities, we offer the following benefits:

  • Generous remuneration package
  • Accredited Training & Development programs
  • A business commitment to providing the highest levels of safety, technical and leadership training
  • Reward and recognition programs
  • Employee Referral Program - generous employee referral fees
  • Employee Assistance Program
  • Family friendly benefits including paid parental leave.

Be ambitious. We are.

Apply Now

We value and embrace diversity, equity and inclusion in everything we do

If you're passionate about working for us, we encourage you to apply even if you don't meet all the selection criteria. We also encourage applications from those who are Aboriginal and/or Torres Strait Islander, Veterans, with Disability, and those are culturally and linguistically diverse.

Require reasonable adjustments to the recruitment process? Please let us know.

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