Network Service Manager

1 week ago


Brisbane, Queensland, Australia Queensland Police Service Full time

Want to be a part of something big, bold and cutting edge? Want to make a meaningful difference within your community? With Queensland Police Service's Frontline & Digital Division, you'll join a dynamic team finding innovative solutions which directly contribute to positive community outcomes.

The Frontline & Digital Division offers a supportive and people-focused work environment that supports work-life balance and flexible work options at home or at one of our many locations across Queensland.

We also offer rewarding career development, access to ongoing learning and training opportunities and generous superannuation contributions in addition to advertised salary range.

So bring your big ideas, creativity and desire to have a true impact - join the Frontline & Digital Division at Queensland Police Service and unleash your imagination
Your part in the ongoing success of our business in supporting key frontline services in the Public Safety Network Management Centre (PSNMC) directorate will see you responsible for a variety of work

Key Accountabilities will include:

  • Manage the new business pipeline by providing coordinated responses to requests for the provision of new infrastructure across the PSN and negotiating the involvement of PSNMC resources for timely completion of minor projects. Demonstrate effective workplace communication and interpersonal management, including the ability to establish effective partnerships and relationships, and to negotiate and consult with clients, strategic suppliers, management and staff at all levels. Manage outcomes for standardised IT Service Management and associated processes, policies and procedures in line with recognised frameworks and standards. Participate in the development, implementation and management of Service Level Agreements ensuring service delivery to service level KPI's. Effectively manage client relationships and expectations by ensuring service delivery is in line with agreed service levels and proactively monitoring client service and satisfaction levels through participation at service review meetings. Coordinate the service recovery process in the event of a Major Incident by negotiating for the involvement of PSNMC resources where required and initiating the Major Incident Communication Plan for Major Incidents. Support business operations to maintain best Service Management practices aligned with ISO 20000 and ITIL, including business process documentation and business improvement.


Refer to the Role Description and Application Guide on the SmartJobs advertisement for further information including highly desirable and desirable requirements, role profile criteria, Leadership Competencies for Queensland and SFIA technical capabilities.

Applications to remain current for 12 months.

Job Ad Reference:
QLD/474670/23

Closing Date:
Friday, 17th March 2023This work is licensed under a Creative Commons Attribution 3.0 Australia License.

  • Brisbane, Queensland, Australia Mansell Taylor Consulting Pty Ltd Full time

    Excellent opportunity for a manager that is able to be hands on when required to join one of the nation's fastest-growing businesses leading a small internal team in an exciting newly created role. As IT Operations Manager this is your opportunity to join an incredible organisation that really values its people.Your role will include: Responsible for leading...

  • Network Designer

    2 weeks ago


    Brisbane, Queensland, Australia Service Stream Full time

    Primary LocationBrisbane - KingsgateJob Description SummaryAssist with the Design Documentation requirements for Construction of NBN Infrastructure. Provide design drafting capabilities for telecommunications network designs meeting Service Stream standards. Work effectively with field supervisors, perform surveys and assist with design variations and record...


  • Brisbane, Queensland, Australia Queensland Police Service Full time

    Want to be a part of something big, bold and cutting edge? Want to make a meaningful difference within your community? With Queensland Police Service's Frontline & Digital Division, you'll join a dynamic team finding innovative solutions which directly contribute to positive community outcomes.The Frontline & Digital Division offers a supportive and...


  • Brisbane, Queensland, Australia Queensland Police Service Full time

    Want to be a part of something big, bold and cutting edge? Want to make a meaningful difference within your community? With Queensland Police Service's Frontline & Digital Division, you'll join a dynamic team finding innovative solutions which directly contribute to positive community outcomes. The Frontline & Digital Division offers a supportive and...

  • Network Manager

    2 weeks ago


    Brisbane, Queensland, Australia TAFE Queensland Full time

    About TAFE QueenslandTAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. We have recently been named the...

  • Core Network Manager

    2 weeks ago


    Brisbane, Queensland, Australia Brennan IT Full time

    Why work for Brennan?At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business. Because of...


  • Brisbane, Queensland, Australia The State of Queensland Full time

    The Digital Infrastructure Services are seeking an experienced Manager Network Operations to join our team on a permanent full-time basis to ensure the technical delivery of all infrastructures that enables user access to enterprise systems to defined service levels.The role: As the Manager Network Operations, you will lead, develop and manage a technical...

  • Network Engineer

    2 weeks ago


    Brisbane, Queensland, Australia Superloop Full time

    Company DescriptionFounded in 2014, and listed on the ASX since 2015, Superloop's purpose is to enable better internet for Australian homes and businesses, by enabling challenger retail brands (including our own Superloop and Exetel brands) to take a larger share of the market, leveraging Superloop's Infrastructure-on-Demand platform.Superloop operates in...

  • Network Engineer

    2 weeks ago


    Brisbane, Queensland, Australia Hudson Full time

    Work in a Large complex environment 6 month contract which will likely extendOur client is a mid size government organisation requiring a network engineer to join. Work with a team of specialists in the implementation, maintenance, and support of a large and complex network environment. Role Responsibilities The installation, maintenance, and support of...


  • Brisbane, Queensland, Australia Ergon Energy Full time

    Brisbane, Cairns, Rockhampton, Toowoomba or Townsville RPEQ required Lead a team enabling the strategic direction for advanced modelling of Queensland's distribution network_Energy Queensland energises communities from Tweed Heads to the Torres Strait, from Brisbane to Birdsville. Your energy can help us create a bright new future for our customers and our...

  • Network Designer

    2 weeks ago


    Brisbane, Queensland, Australia Hudson Australia Full time

    Our client is looking for a Network Designer to produce complex active and passive design spefications, toplogies and detailed design documentation of networks and infrastructure to contribute to project delivery within the department.Responsibilities of the Network Designer include but are not limited to:Provide appropriate information on incident reviews...


  • Brisbane, Queensland, Australia Super Retail Group Full time

    An opportunity to work for one of Australia's Top 10 ASX listed retailers Work in a positive and supportive environment 12 Month Opportunity An opportunity to work for one of Australia's Top 10 ASX listed retailers Work in a positive and supportive environment 12 Month OpportunityBehind some of Australasia's most iconic retail brands is Super Retail Group,...

  • Network Engineer

    1 week ago


    Brisbane, Queensland, Australia Hamilton Barnes Associates Limited Full time

    Are you an IT wizard ready for a new challenge?You'll embark on an enriching journey with a family-run business in the IT sector, distinguished in Computer & IT, Computer Related Services, NEC, and Computer Networking.The company you'd join is organically grown and dedicated to delivering top-tier IT solutions.You'll thrive in a dynamic environment where you...

  • Network Specialist

    2 weeks ago


    Brisbane, Queensland, Australia Transport and Main Roads Full time

    Are you passionate about shaping the future of communication networks?Do you thrive in a dynamic environment where your expertise can make a real difference?Connectivity Services is seeking talented individuals to join our team and contribute to the success of government communication services.As a leader in operational support, project delivery, design, and...

  • Network Officer

    2 weeks ago


    Brisbane, Queensland, Australia The State of Queensland Full time

    Transport and Main Roads (Organisation site ( ) ) CITEC; Transformation & Enabling Technologies; QG Customer & Digital Group; Brisbane Looking to join a leading team in ICT services? CITEC Integration and Enabling Technologies is hiring As a key provider for the Queensland Government, we manage data centers, networks, and essential services, including...

  • Network Officer

    1 week ago


    Brisbane, Queensland, Australia Transport and Main Roads Full time

    Join Our Team at CITEC Integration and Enabling TechnologiesAre you ready to be part of a team that leads the way in ICT asset design, procurement, and management? Look no further CITEC Integration and Enabling Technologies is at the forefront of providing essential ICT services for the Queensland Government, including data centers, networks, and cyber...

  • Network Engineer

    2 weeks ago


    Brisbane, Queensland, Australia Hudson Full time

    Permanent full-time opportunity based in Brisbane or Sydney WFH flexibility and competitive market salary on offer with additional benifits Opportunity to expand skills across a range of technologiesHudson is collaborating with a leading financial sector client to find a Network Engineer to join their team. This technical role involves providing high-quality...

  • Network Support

    1 week ago


    Brisbane, Queensland, Australia Ignite Specialist Recruitment Services Full time

    Network Administrator 6 Months Contract Brisbane, CBDAbout usIgnite has been assisting organisations with their diverse talent needs since 1984 through our Specialist Recruitment, Technology & Talent Solutions divisions. With over 70 people across five offices, We're experts in recruitment, technology, human resources and, above all else, people.One of our...

  • Network Analyst

    2 weeks ago


    Brisbane, Queensland, Australia Peoplebank Full time

    Location: Brisbane Job Type: Contract Posted: 9 minutes ago Contact: Stephanie Mlady Discipline:General IT Reference: Large Queensland organisation seeking an experienced Network Analyst for an initial 6 month role. This role will be working on the design and establishment of a large project, working with Project Managers, Enterprise Architects, and...

  • Network Engineer

    1 week ago


    Brisbane, Queensland, Australia Hudson AU Full time

    Hudson is collaborating with a leading financial sector client to find a Network Engineer to join their team. This technical role involves providing high-quality and timely IT Network Engineering support to ensure the availability, stability, and performance of their platforms and corporate systems across on-premises and cloud networking infrastructure,...