Customer Development Manager

2 weeks ago

Sydney, New South Wales, Australia Hill's Pet Nutrition Full time
No Relocation Assistance Offered
Sydney, New South Wales, Australia

Who We Are

Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet.

Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom's of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill's Pet Nutrition.


We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children's oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team

**_

About Us:
Hill's Pet Nutrition - A Colgate-Palmolive Company_**Ready to continue your career as a category leader? Hill's is on the hunt for energetic go-getters who are ready to make the world a better place for pets and people alike

Join Hill's Pet Nutrition, a leader in pet food innovation and a subsidiary of the global Colgate-Palmolive Company. We are dedicated to enhancing the health of pets and people while committing to sustainability and social responsibility. Our diverse portfolio spans Oral Care, Personal Care, Home Care, and Pet Nutrition.

Our mission is to enrich the lives of pets worldwide with cutting-edge nutrition and a passionate team. We embody values of Caring, Global Collaboration, and Continuous Improvement, fostering a culture that celebrates diversity and inclusion.

We offer a rewarding career path, work-life balance, and benefits such as Summer Hours, Live Better activities, Product Parcels, and Health Checks.


Job Summary:

The Customer Development Manager (CDM) is pivotal in developing sales and business strategies for our key customers. This role is instrumental in achieving sales targets, enhancing product placement, and driving promotional success.

Key Responsibilities:

  • Formulate and execute annual business plans for toptier customers, meeting sales and net sales goals.
  • Enhance product visibility and distribution, ensuring swift market introduction of new offerings
  • Partner with customers and internal teams to deliver impactful joint business plan (JBP) initiatives
  • Utilize analytics to drive ROIfocused discussions and strategies
  • Monitor competitor activity and maintain strategic relationships with key stakeholders.
  • Drive commercial planning and maintain alignment with customer development timelines
  • Prepare and analyze commercial plans and ROI
  • Allocate commercial investments into brandaligned activities
  • Enhance forecasting and business planning with advanced systems and processes
  • Mentor team members in account management and datadriven decisionmaking
  • Collaborate with crossfunctional teams to expand online business presence and activations
  • Achieve eCommerce sales fundamentals, including content standards and product launch timelines

Required Qualifications:

  • Bachelor's and/or Master's degree in business, commerce, or related field.
  • Minimum 3 years of sales experience in FMCG, nutrition, or related industry.
  • Sales management experience is a plus.
  • Knowledge of Pet/Vet and eComm channels is beneficial.
  • Proficiency in CRM, sales analytics tools, and Google Suite or equivalent software.
  • Strong team player with collaborative skills to meet customer needs and company objectives.

Other Fast Facts for Consideration:

-
Work Environment:This role is based in our Sydney office with support for hybrid work arrangements. Regular weekly office attendance is expected.
-
Professional Development:We invest in our employees' growth, offering ongoing training, performance reviews, mentoring programs, and career advancement opportunities. Continuous improvement is part of our DNA. We provide regular feedback, encourage peer reviews, and support our employees in their pursuit of excellence.
-
Compensation and Benefits:We offer a competitive compensation package, including a bonus structure and comprehensive benefits. Details will be provided during the hiring process.

Our Commitment to Sustainability

With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact.

We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.


Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we

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