Customer Development Manager, Independent Retail

1 week ago

Sydney, New South Wales, Australia Colgate-Palmolive Full time

No Relocation Assistance Offered
# Sydney, New South Wales, Australia

Job Summary (Purpose) :

Reporting to the Customer Development Team Leader, the Customer Development Manager, Independent Retail is responsible for leading Independent retailer engagement across all Independent grocery banners nationally (most notably Drakes, Romeos & Spudshed, with direct report Key Account Manager leading Ritchies, Foodland, FoodWorks, Cornetts, TIR & others).

In this multifaceted role, you will partner with the National Metcash CDM to develop an effective strategy for retailers within the Independent trade and amplify the national strategy through the Metcash state buying teams.

Critical to this exciting role, is an ability to work within a cross functional team in a fast paced environment with numerous internal and external stakeholders. The ability to simultaneously manage a large number of projects is integral to success in this role. Working closely with the entire Independents CDT, field sales team and Retail Marketing team, you will be responsible for bringing our strategies to market and optimising on an ongoing basis to ensure they remain effective.

Main Responsibilities :

Building and managing successful relationships with key retailer and wholesaler stakeholders Development of promotional strategy and action plans to close customer gaps, including post-event/promotion analysis and recommendation Monitoring sales and distribution performance, particularly for new products and core range, and taking timely action to drive continuous improvement Implementing and maintaining Category Management initiatives within key retail groups developed in partnership with the Category & Shopper Development Manager (category review, portfolio management, NPD, etc.) Partner with state operational teams to ensure all key account strategies, plans and programs are implemented with excellence at field level Coordinating shopper marketing initiatives in conjunction with Retail Marketing and Consumer Marketing teams

Required (Education, Knowledge required, Language skills, etc) :

Bachelor's Degree required At least 3 years of experience in category/customer/account roles or adjacent experiences required Exceptional communication skills, both written & verbal Exceptional planning and prioritisation skills Proven ability to be self managed and motivated and work effectively remotely

Preferred Requirements:

Experience working with a syndicated data (Nielsen, IRI, Quantium) preferred Experience working in consumer product goods preferred Microsoft Office or Google Suite proficiency (i.e, Sheets, Slides, Docs) preferred Previous people management experience

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